Chat Agent

Title: Chat Agent

Location: Toronto, ON, CA

Employee Type: Contract

Job Description:

Job#: 3016849

Job Description:

Chat Sales Representative

Apex Systems is a global IT services provider and our staffing practice has an opening for a Chat Sales Representative

to place at our client, within Enterprise Services client.

Client: Enterprise Services

Location: 4 days in office (North York) – 1 Day Work from Home

Hours: 40 hours per week 

Rate: $18/ hr

Position:

Reporting to the Chat Team Manager, the Inside Chat Sales Representative will be responsible for providing best in class customer experience on every customer interaction and maximize sales potential by educating our customers on how our products and services can make their home more comfortable. Additional earning potential of between $500-2500 per month on sales commission with no cap.

Core Responsibilities:

• Exceed customer experience and sales expectations
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers using the Chat/Email Platform
• Handle incoming Chat/Emails and assist our customers with their requests, up selling and cross selling, by providing the right solution for the customer
• After-sales follow up to ensure customer had the best experience through the sales cycle and assist with any actions required
• Maintain expert-level knowledge on our products and services
• Communicate (in writing and when needed, over the phone) with internal partners on applicable customer related interactions
• Communicate effectively interdepartmentally and cross-functionally
• Be a team player
• Qualifications: Minimum 1 year of Chat Sales/Service experience 
• Excellent written communication skills with focused attention on grammar, spelling and typing speed
• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset
• Results-driven individual who takes initiative to drive the business
• Can do attitude with customer focus
• Superior problem-solving skills and analytical ability
• Top-notch customer service with both internal and external customers
• Responsive and easily adapts; embraces change
• Ability and aptitude to recognize and positively address performance challenges
• PC proficient and adept with learning new systems – must be comfortable using Microsoft Office software
• Excellent time management and organizational skills
• Work hours are Monday to Sunday, with shifts between the hours of 7:00 am and 9:30 pm
• Hybrid: our client offers a hybrid work program – team members may work from home up to 2 days per week and in the office for a minimum of 3 days per week (contingent on performance)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, 

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.