Casualty Large Loss Manager

Title: Casualty Large Loss Manager

Location: Remote - US

Job Description:

About the role.

Full time

job requisition id

R2502

About the role.

The Casualty Large Loss Manager is a key member of the Casualty Claims team reporting to the SVP, Head of Casualty Claims.  The role may be based remotely or in a regional PURE office.  The primary goal of this position is the day-to-day management of the team of PURE Executive Claim Analysts (“ECAs”), providing daily technical guidance on strategic claim handling and ensuring the timely processing of all Large Loss Notices (“LLNs”) for our most complex claims.  This person will ensure that the ECAs handle these complex claims in a quality manner and meet our high standards of accuracy, efficiency, customer service, and regulatory compliance.

What you’ll do.

Claims Handling Oversight

• Review and approve all team coverage letters, including RORs and coverage disclaimers, within prescribed authority levels and communicate positions with agents and members in a timely and professional manner.

• Ensure that all claim-related data is captured by the team in appropriate claim system(s)

• Maintain diary on all required claims to oversee claim strategy in collaboration with the assigned ECA.

• Be available to ECAs and capable of providing advice and consultation regarding all aspects of case strategy, including coverage analysis, investigation, evaluation, and negotiation on the vast majority of catastrophic injury claims.

• Review, revise, and process all LLNs, Claim Alerts, and other detailed reporting documents as appropriate on a regular and timely basis.

• Draw on years of experience with critical relationships with numerous vendors that operate in the complex claims space (including elite trial and appellate counsel, etc.) to maintain and leverage those relationships toward favorable results for our members.

 

Collaboration

• Work with the ECAs to coordinate claim presentations to peers and senior management, as warranted.

• Contribute as subject matter expert facilitating internal training of colleagues on topics of special interest or need in consultation with manager and Claims Department Leadership.

• Support both internal and external business partners as casualty Subject Matter Expert in dealing with cross-functional teams (UW, Sales, RM) and agency partners regarding technical/functional business requirements and business development.

• Serve as a technical resource within the Department through mentoring and knowledge-sharing, whether one-on-one, in small groups, or presentations to the larger organization.

• Support the AVP Large Loss & Litigation in strategic projects by leveraging team relationships to facilitate key information in support of departmental objectives.

 

What we’re looking for.

• 10+ years of complex liability claims experience

• Prior claims management experience is preferred

• Experience handling complex and catastrophic liability bodily Injury claims

• Excellent communication skills (verbal/written) and strong negotiation skills

• Ability to travel +/- 25% to attend claim-related trials or mediations, as well as support the team of ECAs

• Deep understanding of and experience in:

  • Development and execution of investigation of catastrophic injury claims

  • Litigation claims management, including ADR and mediation

  • The interplay between primary and excess coverage

  • Identifying and pursuing risk transfer/contribution opportunities

  • Evaluating catastrophic injury claims and setting appropriate reserves

  • Presentation to senior and executive management of catastrophic injury claims

  • Litigation costs and expenses, budgets, and overall cost-management strategies

• Ability to step in and immediately:

  • Proactively develop the ECAs to support a healthy team culture and facilitate career development

  • Retain and develop a highly motivated and accountable team of experienced claim professionals

  • Track large losses on a month-to-month basis and communicate to superiors

  • Review claim audits and files on diary for opportunities to coach/develop adjusters

  • Identify issues in claim handling and recommend solutions

  • Provide technical claim recommendations to improve outcomes and adherence to BCPs

• Provide expertise in reviewing, researching, investigating, negotiating, processing, and adjusting claims

• Interact and communicate effectively with claims leadership, business partners, and teammates

• Differentiate self as a leader in catastrophic personal lines claims

 

Education/Continuous Education requirements:

• A Bachelor’s degree is preferred.

• Demonstrated commitment to continuous learning and professional development including completion of one or more advanced educational or industry designations such as JD, MBA, CPCU, AIC, or CCLA.

 

Competencies:

• Deep technical knowledge around complex and catastrophic injury claims.

• Excellent interpersonal, listening, written, and oral communication skills.

• Highly detailed and organized, capable of prioritizing multiple tasks and assuring consistent accuracy.

• Demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.

• Agile learner who can quickly absorb information and apply it to current business situations.

• High sense of professionalism and ability to present oneself in any business environment.

• Keen sense of empathy and ability to connect on emotional level with the team.

The base salary for this role can range from $135,000 to $150,000 based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience