Case Administrator

Temporary Case Administrator (Legal Support)

Location: New York, NY, United States

Up to 29 hrs/week | Up to $27.50/hr | Approx. 3-month assignment

The American Arbitration Association (AAA) is seeking detail-oriented Temporary Case Administrators to support arbitration and mediation case administration. This fully remote role provides administrative and customer service support to ensure fair and efficient dispute resolution processes.

Responsibilities:

• Manage arbitration/mediation case tasks and schedules.

• Communicate with parties, attorneys, arbitrators, and mediators.

• Maintain accurate case records in the PRISM case management system.

• Prepare and send correspondence; coordinate calls and video conferences.

• Apply fee schedules and support billing activities.

• Provide timely, professional customer service and problem-solving.

Qualifications:

• Associate’s degree or equivalent combination of education and relevant experience.

• Strong written and verbal communication skills.

• Ability to interpret legal documents and procedural rules.

• Intermediate skills in Microsoft Outlook, Word, and Excel.

• Highly organized with strong attention to detail; able to manage multiple priorities.

• Professional, reliable, and able to maintain confidentiality.

Work Environment:

• Fully remote; requires a dedicated workspace and reliable internet.

• Must be available during standard business hours.