Card Protection Investigator

Title: Title: Card Protection Investigator

Location:

•  Sydney
•  Adelaide
•  Bendigo
•  Full Time
•  Part Time

Job Description:

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

It starts here. With Bendigo Bank… and you.

Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

As a Card Protection Investigator, you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.

Key responsibilities:

• Monitor and investigate card fraud alerts to detect and minimise risk and exposure to the Bank, cardholders, originating both internationally and domestically.
• Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network.
• Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.
• Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.

We have two 9-month contracts available, both Full Time and Part Time hours are on offer and can be tailored for the right candidate (standard business hours, no weekend work required). Bendigo, Melbourne, Adelaide or Sydney are the preferred locations.

We prioritise our people with a hybrid model based out of our Head Office/Regional Office locations.

What you'll bring to the role:

• Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
• Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
• Proactive, positive attitude and someone who maintains composure under pressure
• Excellent oral and written communication skills
• Ability to apply own experience and judgement to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity.
• Attention to detail
• Experience working independently within a fast paced environment
• Previous experience in a customer service focused role

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!

We're making better, bigger. And we'll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

We are committed to responding to all candidates. Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!