Call Center Technical Support Representative

Title: Call Center Technical Support Representative

Location: CHARLOTTE, North Carolina

Hybrid

Contract

$35.28/hr - $39.75/hr

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Call Center Technical Support Representative in Charlotte, NC (five days onsite) 

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 1 year + months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Microsoft Office, Proficient PC Skills
• Need flexibility, working in a support environment, answering calls, emails, etc
• Prior experience providing Support with technology within a call center environment.
• Worked within a technical support role in the past Level 1 or 2 would be a good match for this position.
• General technology exposure and experience providing support across multiple platforms and environments will be helpful.

Desired Skills & Experience

• Call Center experience
• Adaptability and flexibility

What You Will Be Doing

• Participate in or provide support for low complexity initiatives within Business Execution.
• Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Business Execution.

 

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

 

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Natalie DeWitt

Specialization:

• Customer Support / Call Center / Client