Business Writer

Title: Business Writer

Location: Harrisburg United States

Job Description:

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Give back tomorrow by joining us today!

Salary: Grade 12, Commensurate with experience starting at $41,117.00

Shift: Monday - Friday 8:00 AM - 5:00 PM Monday through Friday. Hybrid 2 days a week onsite.

Department: State Grant & Special Programs

The Business Writer is responsible for developing, researching, editing, formatting, and publishing of communications, operational procedures and resources in knowledge repositories. This position collaborates with management and other internal stakeholders to ensure accurate and concise information is distributed in a consistent manner, using prescribed templates.

PRIMARY DUTIES AND RESPONSIBILITIES

Create and Maintain Knowledge Resources

Organize information and complete writing assignments according to established standards regarding order, clarity, conciseness, style, and terminology.

Proofread, edit, and format documents for accuracy and consistency according to department and agency writing style guidelines.

Review published materials and recommended revisions or changes in scope, format, content, and methods of publication, recognizing opportunities where new knowledge content is required.

Follow prescribed process flow to ensure all knowledge resources are properly reviewed by Subject Matter Experts, approved by designated stakeholders, and required versioning is retained.

Finalize knowledge content and prepare PDFs and articles for publication.

Monitor inboxes, incidents, and content feedback to ensure timely and accurate responses to requests.

Prioritize and organize document requests for audits and regulatory reviews.

Research and Analysis

Research, analyze, and scope change requests and other agency projects for impact to existing knowledge resources or the need for new knowledge content.

Proactively identify existing gaps in knowledge content and offer suggestions for improvement.

Identify potential issues and suggest resolutions that promote consistency and compliance with other established knowledge content.

Socialize ideas for new writing techniques, tools, templates and other efficiencies that will benefit users and the Agency.

Establish timelines for assigned tasks and demonstrate a consistent ability to deliver products that are accurate and timely.

Offer periodic training on best practices for submitting procedure updates and incidents.

OTHER DUTIES AND RESPONSIBILITIES

Remain current and knowledgeable regarding best practices for knowledge and content management.

Comply with the Agency's enterprise security and privacy policies and departmental procedures.

Support the development of public-facing materials for students, organizations, or other key stakeholders.

Other duties as assigned.

Required Skills

Bachelor's degree in journalism, English, Communications, or related field or two to four plus years of experience in technical writing, professional writing, or editing or any equivalent combination of experience, training, and/or certification(s).

Highly effective oral, written and analytical skills.

Technically competent with system interfaces and data transfer.

Demonstrate strong ability to think with an analytical mindset and effectively solve problems.

Proven interpersonal skills with the ability to present complex and sensitive issues with other departments, vendors and clients in a professional manner.

Demonstrated solid project coordination skills.

Solid problem-solving skills.

Demonstrated willingness to challenge norms, suggestions or implement changes.

Knowledge of and experience with the principles and practices of support content management.

Solid ability to estimate a level of effort, prioritize work and establish and maintain effective working relationships.

Demonstrated solid critical-thinking, organizational and problem-solving skills.

Possess strong communication skills.

Proven ability to foster a collaborative work environment.

Proficient in Microsoft Office and Adobe Suites.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Perform work required for this position in an office environment and/or via remote or hybrid arrangement.

Remain sedentary for moderate periods of time.

Frequently requires - repetitive motions (substantial movements of the wrist, hand, and/or fingers).

Must be able to use a personal computer.

Occasional off-site travel required.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

Ability to maintain knowledge and skills necessary to perform primary duties.

Ability to comprehend program goals, objectives, and operations and to relate these to content analysis.

Ability to manage time effectively and ability to organize and prioritize work assignments.

Ability to promote and provide excellent customer service.

Ability to work accurately, efficiently, and concentrate for long periods of time in a detailed environment.

Ability to work effectively in an individual and team environment.

Ability to promote and support a consistent, professional, customer focus through knowledge and content management.

PHEAA's environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.

Required Experience

Bachelor's degree in journalism, English, Communications, or related field or two to four plus years of experience in technical writing, professional writing, or editing or any equivalent combination of experience, training, and/or certification(s).