Business Team Specialist

Title: Business Team Specialist

Location: MA-Wakefield

Full Time

40 hours per week

Job Description:

The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.

Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.
Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery.
Acts as a resource and escalation point to other team members on all product and service-related inquiries.
Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue.
Assists with training, quality testing new products/services, and documenting procedures.

Education and Experience

Associate degree or related knowledge/skills base gained through experience preferred.
Previous Business/Commercial Banking experience preferred
Customer service experience in a fast-paced environment is preferred
Proven previous job stability a must

Skills/Knowledge

Familiarity with cash management products and services is a plus
Computer proficiency, including web navigation and keyboarding skills a must
Excellent oral and written communication skills
Superior customer service skills required
Proficient with online banking, internet terminologies, and navigation
Ability to learn new concepts quickly and easily in a fast-growing environment

Previous success hiring people with similar job titles to these:

Customer Service Representative
Inbound Call Representative
Call Center Representative
Customer Care Center Specialist
Member Services Representative

Key Terms

Problem Solver
Multitasker
Creative Thinker
Tech Savvy

Perks:

Remote work flexibility after a desired length of tenure and good performance
Hire immediately
Growth opportunities
Great benefits
Strong culture
Work life balance

Shift

First

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$26.00 - $33.00 per hour

Benefits

Not Specified

Benefit Details

Hybrid

Yes