KeyBank

Business Credit Card Collections Specialist

KeyBank

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  • Date Posted:

    7/25/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Amherst, NY

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Entry-Level

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    $20 - $24 Hourly

  • Categories:

    Collections,  Customer Service

  • Benefits:

    Health Insurance, Dental Insurance, Retirement Savings

About the Role

Title: Business Credit Card Collections Specialist

Job Description:

Location:

4224 Ridge Lea Road - Amherst, New York 14226

We are not your typical Collections team!

At KeyBank, we pride ourselves on being client advisors. We appreciate our business clients, and our team excels at offering professional and courteous service to them.

KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more.

All equipment provided.

This is a hybrid role that does require at least 2 days in office. The hours are anticipated to be Monday-Thursday 8:00am-9:00pm

JOB SUMMARY

Engage with business clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

ROLES AND RESPONSIBILITIES

  • Communicate with clients primarily by phone to help resolve account delinquencies.
  • Provide courteous and effective service, offering solutions to bring accounts current.
  • Handle high transaction volumes accurately and efficiently.
  • Meet established production goals and deadlines.
  • Manage and diffuse challenging client situations independently.
  • Collaborate as part of a team and assist in training new staff as needed.

REQUIRED QUALIFICATIONS

  • High School Diploma or GED equivalent
  • At least 1 year of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and leadership abilities.
  • Ability to work independently and as part of a team.
  • Proficient in handling pressure and meeting deadlines.
  • Analytical skills for research and problem solving.
  • Exceptional attention to detail.
  • Demonstrated ability to handle multiple tasks accurately.

QUALIFICATIONS NICE TO HAVE

  • Previous experience training or mentoring others.
  • Adaptability to changing environments.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.00 to $24.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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