Business Analyst II

Business Analyst II

Location: Markham, ON

$30.19-$31.73 per hour

Job Description:

Our Client, a Banking company, is looking for a Business Analyst II for their Markham, ON/ Hybrid location.

Responsibilities:

• The Cash Management Services (CMS) in Business Banking is responsible for delivering and managing tools that Business Banking customers use to issue and receive payments and manage their cashflow.
• Examples of these services include Web Business Banking (our on-line business banking platform), Wire Payment, Remote Deposit Capture and Electronic Funds Transfer services, etc.
• CMS consists of a Sales and Onboarding team and a day-to-day Support team for the entire suite of Cash Management Products to all segments including Small Business Banking "SBB", Commercial Banking, Commercial National Accounts and Corporate Accounts.
• This position is responsible for the successful migration of SBB customers from Web Business Banking "WBB" platform to Client.
• Client is our new digital banking platform, offering Business Banking customers online banking services that are secure, convenient, and connected.
• The client migration team reports directly to the Team Manager, CMS Sales and Onboarding.
• The incumbent should be an energetic self-starter with good organizational and communications skills, attention to detail and willingness to learn new products.
• The individual will work closely with the BBHub, Client Product Group & related stakeholders and the end customer to ensure smooth and successful customer migration in a timely manner.
• Support a portfolio of customers by monitoring project scope/requirements, milestones, dependencies and benefits through the entire Client migration lifecycle
• Supports the communication and uptake of risk and issue mitigation and escalation strategies with the onboarding process where necessary
• Excellent organization skills to support a range of projects varying in size, complexity and scope
• Ability to communicate and convey technical requirements and opportunities in a way that is easily understood and appropriate for the customers
• Ensure clear and concise messages are on all forms of communication (emails, verbal, etc.) to our Partners & Clients alike. This includes setting clear expectations and timelines for the customers & partners.
• Thorough understanding of migration principles, procedures and best practices.
• Build and maintain strong relationships with the entire Product Group, Support and other internal departments to ensure migrations are completed on time, on budget and with maximum effectiveness.
• Maintain accurate details within the tracking database
• Meet target migration date
• Ensure accurate set-ups for all Client migrations
• Identify process improvements ideas and recommend realistic and actionable ideas and where possibly lead and participate in the PI opportunity that will improve the process

Requirements:

• A team player who has executed projects, led workstreams and delivered results in a collaborative manner
• Ability to think strategically and develop tactical initiatives that support the migration efforts
• Excellent oral, written, analytical, organizational, interpersonal, and creative problem-solving skills.
• Ability to manage and prioritize multiple accountabilities and initiatives, many with tight deadlines while ensuring details don’t fall through the cracks
• Proven ability to work independently in a fast-paced environment with strong priority-setting skills
• Strong problem-solving skills and the ability to proactively identify concerns, identify gaps and recommend solutions
• Ability to quickly learn complex systems
• Comfortable working in a dynamic environment with frequent change
• Cash Management knowledge is an asset
• Bilingualism in both English and French would be considered an asset for this role
• Business analyst
• MS Office suite
• Salesforce
• Cash management
• Bilingual ENG/ FR
• Business Analysis Experience                                                                                                    2 years
• Strong proficiency with MS Office suite of tools (Word, Outlook, PowerPoint, etc.)                     2 years
• Knowledge of cash management                                                                                               1 years
• Salesforce experience                                                                                                                1 years

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities