Business Analyst 2

Title: Business Analyst 2

Job Description:

CTG is seeking to fill a Business Analyst 2 opening for our client in Austin, TX.

Location: Austin, TX (Hybrid remote)

Duties:

Review, analyze, and evaluate business systems and user needs to align with strategic objectives.

Formulate system solutions that support business strategies and drive operational efficiency.

Engage in business process reengineering efforts and recommend new technology applications to address business challenges.

Prepare solution options, risk assessments, and financial analysis such as cost/benefit evaluations, ROI calculations, and build vs. buy decisions.

Create comprehensive documentation including user requirements, functional specifications, and development workflows.

Serve as Configuration Manager within the IT Service Management (ITSM) team, ensuring accurate documentation and maintenance of all Configuration Items (CIs).

Develop and maintain the configuration management plan and enforce CM practices across IT teams.

Define configuration identifications, manage configuration changes, and conduct reviews and audits to maintain compliance with agency policies and standards.

Act as a liaison between operations, infrastructure, applications, and ITSM teams to ensure alignment with the CM strategy.

Skills:

Advanced understanding of ITIL configuration management principles and best practices.

Proficiency with CMDB platforms such as BMC Helix, ServiceNow, or Atlassian.

Strong analytical, problem-solving, and critical thinking skills.

High attention to detail with the ability to conduct regular audits for compliance and accuracy.

Strong collaboration skills to coordinate across multiple technical and business teams.

Experience:

Minimum of 5 years' experience with configuration management process development and policy implementation.

At least 5 years of experience supporting and maintaining CMDB platforms.

4 years of experience performing configuration audits and verification activities.

3-5 years of demonstrated experience in a Configuration Manager or similar ITSM-focused role.

Education:

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field preferred.

ITIL 4 Foundation certification is required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

 

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

 

To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you!

About CTG

 

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
 

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
 

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
 

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.