Booking Support Specialist

Booking Support Specialist (Remote)

RemoteMember Success

Full time

Atlanta, Georgia, United States

Description

 Worldvia Travel Network seeks a Booking Support Specialist, this individual plays a critical role in ensuring the success and satisfaction of our experienced travel advisors. This position serves as a trusted resource for resolving advisor questions and roadblocks, while also providing administrative support to education programs, events, member groups, and employee travel. Additionally, this role manages Member Success support tickets related to the education and events (Member Development) team, ensuring prompt and effective resolutions. 

This position requires a background as a travel advisor, with the ability to understand the challenges and opportunities experienced advisors face. By combining advisor expertise with strong problem-solving and event coordination skills, the Specialist will directly contribute to member growth and engagement. 

Key Responsibilities 

• Act as the primary point of contact for experienced advisors, addressing advanced questions, business challenges, and roadblocks with practical solutions and industry expertise, while also providing guidance on best practices, tools, and resources to support business growth. Additionally, serve as a resource to the Member Success team, offering direction and support to strengthen overall advisor success. 

• Oversee the buildout, execution, and ongoing maintenance of member education events, trainings, and event spaces (virtual and in-person), while also managing the RFP process and ensuring compliance with contract requirements. 

• Manage and resolve all support tickets related to the education and events team, ensuring timely and accurate communication with members. 

• Partner with the Member Development team to ensure strategic alignment on program initiatives, advisor support priorities, and overall engagement strategies. 

• Escalate complex or specialized issues to appropriate teams, while maintaining ownership of communication until resolution. 

• Document member interactions, challenges, and solutions in the system to ensure knowledge sharing and trend tracking. 

• Contribute to the continuous improvement of member education and events by gathering advisor feedback and making recommendations. 

 Our Team Members
Are fundamental optimists who believe that no industry compares to the travel industry.

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.
• We are committed to your professional development and growth as a company.
• You will set your own monthly goals aligned with our ambitious strategy.
• You will have our collective support in achieving significant wins—and personal coaching from your manager.
• You will be encouraged to take risks, try new things, and be creative with your work.
• You will have many opportunities to exchange and engage in feedback.
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery

Requirements

Preferred Qualifications 

• Minimum 5+ years of experience as a travel advisor (required). 

• Strong knowledge of travel industry products, suppliers, and booking practices. 

• Proven ability to resolve complex advisor questions and challenges. 

• Experience coordinating professional development programs or events is a plus. 

• Proficiency in Microsoft Office Suite and comfort with CRM and ticketing systems. 

• Excellent communication and problem-solving skills, with the ability to build strong relationships. 

Travel Requirements 

• Minimal travel required up to 30%; may be needed occasionally for events. 

Benefits

What We Offer 

• Competitive salary and performance-based bonuses
• Employer-Sponsored Medical and Dental Insurance with Employee Contribution

• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

• Opportunities for professional development and career growth 
• Travel industry perks and discounts 
• Collaborative and innovative work environment