Billing Representative

Title: Billing Representative (Bilingual)

Location:

Dallas TX

time type

Full time

job requisition id

REQ-034555

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

 

Job Description

You’ve got a passion for patient care. You’re personable, professional, and confident that nobody can find a vein like you. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

 

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

 

The Bilingual Patient Billing Representative is responsible for initial telephone contact with patients, clients, and insurance companies to answer billing questions and receive payment for services. 

 

***Position will be fully remote after training has been completed in full***

Locations: Dallas, Texas 75247

Days: Monday - Friday

Hours: 8:00 AM - 4:30 PM 

 

DUTIES: 

• Take incoming calls from patients, clients, and insurance companies in a call center environment.
• Quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous and professional manner at all times.
• Accurately and concisely document patient’s account with proper feedback, call summary, and any resolution provided during each call.
• Help to identify trends and takes action to help prevent negative impact to the patient and/or client.
• Answer questions and resolve inquiries that do not involve extensive research.
• Research/Review Explanation of Benefits (EOBs) that reflect payment or denial of patient medical claims in order to respond to patient/client inquiries.
• Process credit card transactions with patients over the phone and correctly apply proper payment.
• Work patient correspondence with regards to updating insurance information, address corrections, bankruptcies, returned mail, etc.

 

EDUCATION/KNOWLEDGE:

• High School diploma or equivalent. 
• Some college helpful. Ability to effectively communicate orally and in writing with clients and patients. 
• Knowledge of Medical Insurance claim processing. 
• Familiarity with Microsoft software including Excel, Word, and Outlook. 
• Detail-oriented with the ability to communicate information related to Explanation of Benefits, charge detail, and patient responsibility in an effective and courteous manner.

 

EXPERIENCE:

• Minimum 2 years' experience in a medical billing environment required with at least 1-year experience in a customer service capacity preferred.

 

Scheduled Weekly Hours:

40

 

Work Shift:

 

Job Category:

Laboratory Operations

 

Company:

ProPath Services, LLC

 

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Us

 

About Sonic Healthcare USA

 

Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostic companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 100 million patients each year.  Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and pathology practices throughout the USA with eight operating divisions and nearly eight thousand US- based employees, 330 Pathologists and serving over 30 million patients per year. Sonic Healthcare USA operates under a federated business model that emphasizes medical leadership and community-based testing services to provide outstanding quality and service to the doctors and patients that they serve.