Bilingual Tier I Scheduler

Title: Bilingual Tier 1 Scheduler (Remote Position)

Location: Remote, USA

Department: Appointment Scheduling & Customer Service

Job Description:

Company Overview:    

For over 30 years, The IMA Group has been dedicated to enhancing the livelihood and productivity of individuals and organizations navigating challenging periods of health, work and disability while actively contributing to the development of new medical treatments and clinical advancements. At IMA, we are not just a company; we are a community committed to making a difference.    

       Job Summary:       

The IMA Group is actively recruiting for training classes and seeking a highly organized and detail-oriented individual to join our team as a Bilingual Tier 1 Scheduler. As a Scheduler, you will play a crucial role in efficiently scheduling medical and psychological examination appointments, maintaining accuracy and timeliness, while managing both outbound and inbound calls. 

This remote position requires the candidate to reside in NY or PA.      

Responsibilities:    

• Coordinate and schedule appointments for clients, ensuring accuracy and adherence to established protocols.
• Interface with clients, healthcare professionals, and internal staff to facilitate seamless scheduling and address inquiries.
• Accurately enter and maintain scheduling information in the company's database, ensuring up-to-date and organized records.
• Proactively identify and resolve scheduling conflicts, working collaboratively with team members to find efficient solutions.
• Maintain detailed and organized records of scheduled appointments and related communication.

    

Qualifications:    

• High school diploma or equivalent.
• One year clerical and telephone experience.
• Proficiency with computer hardware and software.
• Bilingual in English and Spanish is required.
• Previous experience in scheduling or customer service roles is preferred.

    

Benefits:    

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.

    

The IMA Group is an Affirmative Action/Equal Opportunity Employer    

Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.    

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