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Bilingual Spanish Customer Service Representative

TeamHealth

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  • Date Posted:

    6/5/2025

  • Remote Work Level:

    100% Remote

  • Location:

    Remote in Knoxville, TN

  • Job Type:

    Employee

  • Job Schedule:

    Part-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Call Center,  Customer Service,  Spanish

  • Benefits:

    Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Savings, Paid Holidays, Paid Time Off

About the Role

Bilingual Spanish Customer Service Representative – PT- Remote WFH

Knoxville, TN

Job Description and Responsibilities

Remote Bilingual Spanish Customer Service Representative – Full-Time or Part-Time

TeamHealth National Patient Service Center | Work from Home

$750 Sign-On Bonus + Quarterly Incentives

Are you a strong communicator with a passion for helping others? The TeamHealth National Patient Service Center is hiring Remote Bilingual (Spanish-English) Customer Service Agents for flexible, fully remote positions. Whether you're seeking full-time or part-time hours, this opportunity offers meaningful work, a supportive team, and the convenience of working from home.

In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.

Position Highlights:

  • $750 Sign-On Bonus + Quarterly Performance Incentives
  • 100% Remote – Work from the comfort of your home
  • Live in Knoxville, TN or surrounding area? You’re welcome to work on-site in our office if you’d like
  • Company-provided equipment
  • Flexible Scheduling – Full-time and part-time options available

What We Offer:

  • 401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees)
  • Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
  • Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being
  • Ongoing Training & Professional Development
  • Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options

What You’ll Do:

  • Provide bilingual (Spanish-English) customer service via phone
  • Assist patients with billing, insurance questions, and account resolution
  • Research and resolve discrepancies or issues with patient accounts
  • Update insurance information and rebill claims as necessary
  • Generate and send itemized statements or courtesy claims
  • Set up and manage payment plans
  • Accurately document all interactions in the system
  • Maintain a professional and empathetic tone at all times
  • Perform additional administrative duties as needed

What You’ll Need:

  • High school diploma or GED
  • Bilingual fluency in Spanish and English
  • Excellent communication, listening, and typing skills
  • Ability to multitask (listen, speak, and type simultaneously)
  • Comfortable using Microsoft Windows and computer-based systems
  • Previous experience in customer service, call centers, retail, or hospitality is a plus
  • Apply today to join the TeamHealth National Patient Service Center—where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.

Location

Remote

Working Level

Part-Time

Job Category

Healthcare, Insurance, Other

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