Bilingual Quality Operations Specialist

NASI - Bilingual Quality Operations Specialist

Pennsauken, NJ, United States

Job Description

ABOUT SUBARU

LOVE. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Supports the Quality Operations team in handling quality assurance tasks using established processes. Supports new model 
launches, maintaining internal data, and proposing process improvements to boost efficiency and minimize redundancy. 
Translates and interprets (between English and Japanese) technical documents and reports. Conducts research on product 
quality by monitoring online news and social media, summarizing findings, and translating them into Japanese.

Support Japanese and American staff by providing translation and interpretation services during internal meetings.

MAJOR RESPONSIBILITIES

Bilingual Quality Operations

• Supports the Fast Action & Solution Team (FAST) by collaborating with stakeholders, facilitating meetings, preparing 
  materials, recording minutes, and coordinating top issues in Japanese and English.
• Conducts quality assurance (QA) activities, including information gathering, compiling reports, translating and logging 
  reports, issuing part collection requests, tracking issues until resolution, reporting to relevant stakeholders, and ensuring 
  that the QA process adheres to established timelines.
• Supports Quality Monitoring Team (QMT) activities at new model launch by gathering field reports, analyzing 
  appointment data, tracking issues, and coordinating Quick Response Activities (QRA). 
• Updates internal data sets, documents, and distribution lists to ensure that accurate information is provided to the correct people. 
• Supports manager with technical reports, defect reports, vehicle diagnostic procedures, customer complaint reports, 
  and various conference materials, including translation from English to Japanese and vice-versa.
• Conducts research by reviewing online articles about Subaru product quality and highly important quality topics from industrial point of view and summarizes key points in both English and Japanese. Delivers the report to FAST members on Wednesdays based upon the manager’s approval.
• Consults with subject matter experts and other colleagues, both Japanese and American, to understand specialized concepts and translate them appropriately. Refers to online translation tools for additional assistance with translation.

Interpretation

• Provides consecutive interpretation of Japanese into English and vice-versa in the following circumstances: 
  ◦ At internal and virtual meetings regarding technical issues held between Japanese and American staff. 
  ◦ At internal meetings between Japanese and American management/executives, such as those regarding management strategy. 
  ◦ Between Japanese and American staff who are responsible for day-to-day operations but are not fluent in each other’s languages. 
• Interpretation responsibilities include North American Subaru, Inc. (NASI) Customer-First Innovation (CFI) department, including the Parts Collection Center (PCC) located in Indiana, NASI Service Quality Engineering (SQE) department, and NASI Service department.

ADDITIONAL RESPONSIBILITIES

• Facilitates clear cross-cultural communication between Japanese and American staff by accurately conveying their statements and bridging the language and culture gaps.
• Organizes and maintains a glossary of special terms used in technical discussions to provide a clear explanation.
• Suggests improvements to department processes to increase efficiency and reduce redundancy. 

REQUIRED SKILLS AND PERSONAL QUALIFICATIONS

• Up to 2 years' experience interpreting and translating Japanese - English at the professional level
• Ability to maintain strict confidentiality.
• Japanese and English language skills at the professional translator/interpreter level.
• Strong skills with relevant computer systems including Microsoft Office (Outlook, Excel, PowerPoint). 
• Knowledge of or willingness to learn Subaru-specific platforms (e.g., NorthStar, TechShare, Web-TR, SQIP).
• Ability to manage multiple priorities and projects at once.
• Willingness to work as a stakeholder to ensure the success of a conference/meeting or other event.
• Comfortable with speaking in a medium to large group setting.
• Excellent interpersonal communication and relationship-building skills.
• Self-motivated to take initiative and work independently.
• Willing to work early or late for meetings with Subaru Japan.

PREFERRED SKILLS

• Up to 2 years' experience in a mechanical industry as an interpreter or translator.
• General knowledge of manufacturing, automotive mechanical, and electrical terminology in both English and Japanese.
   

EXPERIENCE/EDUCATION REQUIREMENTS: Bachelor's degree 

WORK ENVIRONMENT                                              

• Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)   
• Travel Required: 5%

COMPENSATION: The recruiting base salary range for this full-time position is $57500 – 75000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: P1) In addition to competitive salary, Subaru offers an amazing benefits package that includes:

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days.
• Tuition Reimbursement Program
• Vehicle Discount Programs
• Visit our Careers landing page for additional information about our compensation and benefit programs.