Bilingual Intake Specialist

Bilingual Intake Specialist- WORK FROM HOME

Remote

Intake

Full time

TORKLAW is a mission-driven personal injury law firm committed to helping people through some of the most difficult moments of their lives. Behind every case is a person who deserves to be heard, supported, and guided and that’s where you come in. We're looking for standout talent- someone who thrives under pressure, connects easily with people, and is driven by purpose and results.

 

As an Intake Specialist, you'll be the first point of contact for potential clients, playing a vital role in their journey. This position requires empathy, efficiency, and a positive, professional presence. You’ll listen to their stories, explain their options, and guide them toward the right next steps- whether that’s working with us or referring them to a trusted partner. Your mission is to ensure every person feels respected, supported, and informed.

Key Responsibilities

As an Intake Specialist your duties will include, but are by no means limited to: 

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.

Requirements

• Bilingual (English/Spanish) is required
• Ideally 1+ year if experience in a similar role, or equivalent education
• Computer literate and proficient with standard off productivity software
• Effective team player 
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• A problem-solver the ability to handle challenging situations
• Friendly and approachable demeanor
• High school diploma or equivalent preferred
• Previous experience in customer service or administration preferred

Benefits

In addition to a competitive salary, this position has a generous bonus structure, and will receive the following benefits:

• 12 paid holidays annually
• 10 days of paid vacation annually
• 6 days of sick leave annually
• Medical insurance
• Optional Dental, Vision, Life
• 401(k) with 4% fully vested safe-harbor company match
• Regular firm events (happy hours, team building, holiday party, etc)
• Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.