Altis Recruitment

Bilingual Helpdesk

Altis Recruitment

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  • Date Posted:

    7/31/2025

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Hybrid Remote in Ottawa, ON, Canada icon-canada.png

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Bilingual,  French,  IT,  Tech Support

About the Role

Bilingual Helpdesk

Job Type Contract

Industry Federal Government

Language English,French

Work Arrangement Hybrid

Salary -

Specialization IT - Help Desk and Service Desk Support

Security Clearance -

Location Ottawa, ON

Opportunity Number 23368

Job Description

Helpdesk Specialist – Bilingual (French/English)

Location: Hybrid 
Contract Duration: To March 31, 2026
Security Clearance: Secret
Language Requirement: MUST be fully bilingual in French and English

About the Role:

Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract opportunity with one of our Federal Government clients. 

Key Responsibilities:

  • Provide first to third-level technical support (hardware, software, client computing)

  • Troubleshoot via phone, Teams, email, and in person

  • Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, OpenText eDocs)

  • Maintain ticket documentation 

  • Deliver user coaching and contribute to IT support documentation

  • Collaborate with broader IT teams on solution delivery

Qualifications:

Mandatory:

  • Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)

  • Minimum 2 years of relevant IT support experience

  • Bilingual in French and English

  • Must hold Secret security clearance

Rated Assets:

  • 2+ years Helpdesk experience

  • Experience with ITSM/ticketing systems

  • Proficiency in remote control tools for troubleshooting

  • Experience with Microsoft SCCM / Config Manager

  • Hands-on PowerShell scripting

  • Experience supporting Windows 10 to 11 upgrades

 

 

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