Bilingual Customer Service Representative

Title: Bilingual Customer Service Representative

Location: Texas, Remote USA, Remote Georgia, Remote

Fully Remote

time type Full time

job requisition id JR100863

Job Description:

Pay rate: $15/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Overview:

InteLogix is hiring a remote Bilingual Customer Service Representative who is fluent in English and Spanish. In this position, you will handle inbound calls  and emails from customers of a utility company, addressing a variety of issues related to water services including outages, emergencies, service initiation or termination, and billing inquiries. A key part of the role involves de-escalating and resolving complaints about bill usage. You will be responsible for assisting customers, resolving their concerns, and promoting additional services. We strive to provide customers with a strong customer service experience and want people who are passionate about helping people in key times of need.

Responsibilities:

• Respond to incoming customer calls regarding their water or wastewater services

• Educate customers on billing details including explaining charges, payment options, and available assistance programs

• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.

• Focus on first call resolution with each customer.

• Assist customers with account management, including updates to personal information and services.

• Document customer interactions in the call tracking system.

• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion 

• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals 

• Perform additional duties as required by management 

Qualifications:

• High School Diploma or GED is required 

• Fluent in Spanish and English

• 1 year of customer service experience is required

• 1 year of call center experience is preferred

• Excellent customer service experience 

• Strong written and verbal communication skills

• Natural ability to empathize with customers

• Ability to project and convey a positive, concerned, and professional image to customers 

• Ability to be adaptable and quickly adjust to change 

• Must be able to conduct research efficiently and effectively while working within specific time constraints 

• Adhere to policies and procedures 

• Adhere to work schedule and punctuality requirements 

• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

• Must be able to maintain a high level of confidentiality in dealing with customer information 

• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism 

 

Work at home requirements:

• Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).

• Download speed must be 10 Mbps or higher.

• Upload speed must be 5 Mbps or higher.

• Dedicated workspace that is in a quiet and distraction free environment.

• InteLogix will provide a computer to use for the duration of the position.

All job offers are contingent upon completion of drug and background checks. 

InteLogix is an equal opportunity employer: M/F/Disabled/Vet