Bilingual Client Success Associate

Title: Bilingual Client Success Associate (French & English)

Location: Canada remote

Type: Full-time

Workplace: Fully remote

RemoteTime & AttendanceFull time

Québec City, Quebec, Canada

Ontario, Canada

New Brunswick, Canada

British Columbia, Canada

Job Description:

Bilingual Client Success Associate (French & English)

*Please note that this is a 14 month contract, with the possibility of being converted to a permanent role*

*Please note that this position is a 14-month contract, with the possibility of conversion to a permanent position.*

At Ameego (powered by Humi), we’re more than just a software company—we’re a game-changer for restaurants, helping them increase sales, optimize labor, and build thriving workplace cultures. We believe in delivering top-tier, personalized service to every client, and now, we’re looking for a passionate team member to take our Quebec-based hospitality clients to the next level!

This is a 14-month contract role, perfect for someone who’s bilingual (English & French), loves connecting with people, and thrives in a fast-paced, customer-focused environment. As part of our Client Success Team, you’ll play a key role in supporting restaurants, providing world-class service, and helping them succeed with Ameego. If making an impact, building relationships, and delivering top-notch support excites you—this is the opportunity for you!

At Ameego (powered by Humi), we’re more than just a software company – we’re a true change agent for restaurants, helping them increase sales, optimize their workforce, and create thriving workplace cultures. We believe in delivering exceptional personalized service to every client, and now, we’re looking for a passionate team member to take our Quebec-based hospitality clients to new heights!

This is a 14-month contract, ideal for someone who is bilingual (English and French), enjoys connecting with people, and thrives in a fast-paced, customer service-oriented environment. As a member of our Customer Success team, you will play a key role in supporting restaurants, delivering world-class service, and helping them succeed with Ameego. If you are passionate about making a difference, building relationships, and providing exceptional support, this is the opportunity for you!

Who are we?

Welcome to Ameego, where we're not just another tech company. We're a collective of innovators, driven by the desire to revolutionize our industry with technology that works harder and smarter. We're proudly Canadian, but our work knows no borders. At Ameego, we cater specifically to the fast-paced restaurant industry. We are fortunate enough to work with some of Canada's most iconic brands, like Boston Pizza and Tim Hortons. Our secret recipe? Driving more return on investment than any other vendor in our space. We're the architects, merging innovation with experience, expertise, and ambition to create the never-before-seen.

Ameego is a proud member of the Humi team. Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, Humi started as a simple cloud-based web app that stored employee data. Thanks to the support of customers, Humi has built solutions that allow Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.

We've officially joined Employment Hero to accelerate our vision and support their mission to make employment easier and more valuable, for everyone! Since Employment Hero's inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down.

We believe in distributed employment and take a ‘Remote First' approach with our team. This position can be done 100% remotely from anywhere within Canada.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

Welcome to Ameego, where we’re not just another tech company. We’re a collective of innovators, driven by a desire to revolutionize our industry with technology that works harder and smarter. We’re proudly Canadian, but our work knows no borders. At Ameego, we cater specifically to the restaurant industry. We’re fortunate to work with some of Canada’s most iconic brands, like Boston Pizza and Tim Hortons. Our secret sauce? Generating a higher ROI than any other vendor in our space. We are the architects, merging innovation, experience, expertise and ambition to create something that’s never been seen before.

Ameego is a proud member of the Humi team. Humi is a Canadian employment platform. We help Canadian businesses become better employers. Founded in 2016, Humi started as a simple cloud-based web application that stored employee data. With the support of its customers, Humi has developed solutions that enable Canadian businesses to manage employee information, onboarding, performance, time off, benefits, and payroll.

We have officially joined forces with Employment Hero to accelerate our vision and support their mission to make employment easier and more rewarding for everyone! Since Employment Hero was founded in 2014, we have grown quite impressively (100% YoY), achieved unicorn status in 2022, and now serve 400,000 companies worldwide, with over 2.9 million users on the platform. We have no plans to slow down.

We believe in job sharing and are taking a telework approach with our team. This position can be performed 100% remotely anywhere in Canada.

 There’s never been a more exciting time to join one of the fastest growing SaaS unicorns. Let’s find out what the future holds!

What will you be doing as a Bilingual Client Success Associate?

As a Bilingual Client Success Associate, you will provide bilingual assistance to hospitality clients, ensuring they receive the guidance and support needed to effectively use the platform. Your role will involve troubleshooting issues, delivering training sessions, assisting with translations, and helping improve overall client experience. Through regular interactions, you’ll build strong relationships, gather valuable feedback, and identify opportunities to enhance client success.

What will you do as a Bilingual Customer Success Associate?

As a Bilingual Customer Success Associate, you will provide bilingual support to hospitality customers, ensuring they receive the guidance and support they need to use the platform effectively. Your role will involve resolving issues, delivering training sessions, assisting with translations, and helping to improve the overall customer experience. Through regular interactions, you will build strong relationships, gather valuable feedback, and identify opportunities to improve customer success.

As a Bilingual Client Success Associate, you’ll be: 

• Be the go-to support hero for hospitality clients, including but not limited to restaurant General Managers, franchisees, and owner-operators
• Provide timely, accurate, and professional support to clients in both English and French via email, video, and/or phone calls
• Troubleshoot and resolve client inquiries related to Ameego products, ensuring clear explanations and solutions for any technical or functional challenges 
• Maintain detailed and accurate records of client interactions and resolutions to ensure all issues are tracked and resolved effectively on Zendesk & Hubspot/Salesforce
• Act as a liaison between clients and internal teams, collecting feedback on system improvements and potential feature requests
• Check in with clients regularly to build relationships, identify new pain points, and suggest additional solutions or upgrades that fit their needs.
• Assist with client platform demonstrations and presentations to ensure clients get the most out of the platform 
• Coordinate and host training sessions on the Ameego software in French and English to onboard and educate clients
• Assist in translating our knowledge base (our help and training section) documents from English to French to ensure a seamless experience for the French Canadian market 
• Assist the development team to translate copy within the existing Ameego platform from English to French to ensure language accuracy across the Ameego platform
• Collaborate with marketing to develop engaging training videos in French that would appeal to the Canadian market 

As a Bilingual Customer Success Associate:

• Be the support hero for hospitality clients including but not limited to restaurant general managers, franchisees and owner operators
• Provide prompt, accurate and professional support to customers in French and English via email, video and/or phone calls
• Resolve customer requests related to Ameego products, providing clear explanations and solutions for any technical or functional challenges
• Maintain detailed and accurate records of customer interactions and resolutions to ensure all issues are tracked and resolved efficiently across Zendesk & Hubspot/Salesforce
• Serve as a liaison between customers and internal teams, gathering feedback on system improvements and potential feature requests
• Follow up regularly with customers to build relationships, identify new issues and suggest solutions or upgrades tailored to their needs
• Attend platform demonstrations and presentations to ensure customers get the most out of the platform
• Coordinate and facilitate training sessions on Ameego software in French and English to onboard and educate customers
• Assist in translating our knowledge base (our help and training section) from English to French to ensure a seamless experience for the French-Canadian market
• Assist the development team in translating texts in the Ameego platform from English to French to ensure linguistic accuracy across the entire Ameego platform
• Collaborate with marketing to develop engaging French training videos that would appeal to the Canadian market

If you are submitting your resume in French, please also include the English version of it as well. Thank you!

If you are submitting your CV in French, please also attach the English version. Thank you!

What are we looking for in a Bilingual Client Success Associate?

• Bilingual fluency in Canadian French and English (written and verbal) with strong grammar skills and a good understanding of the OQLF requirements in Quebec
• 1+ years of experience in client support or client management, preferably using ticketing systems like Zendesk, HubSpot, or Salesforce
• Strong organizational skills to manage multiple tickets and projects simultaneously.
• Excellent communication and interpersonal skills to build trust with clients and collaborate with internal teams
• Tech-savvy with the ability to quickly learn and adapt to new software platforms.
• A proactive, problem-solving mindset with a passion for delivering an exceptional client experience
• Experience handling escalations and customer complaints with professionalism and empathy while maintaining company policies
• Comfortable working in fast-paced, dynamic environments with the ability to take ownership of complex client issues and drive solutions

Bonus points if you:

• A post-secondary degree in French language
• Restaurant industry experience in a managerial or supervisory role is a plus

Job Requirements:

• Bilingual fluency in Canadian French and English (written and oral) with strong grammar skills and a good understanding of OQLF requirements in Quebec
• 1+ years of experience in customer support or client management, preferably with ticketing systems such as Zendesk, HubSpot or Salesforce
• Strong organizational skills to manage multiple tickets and projects simultaneously
• Excellent communication and interpersonal skills to build trust with clients and collaborate with internal teams
• Technological aptitude with the ability to quickly learn and adapt to new software platforms
• A problem-solving attitude with a passion for delivering an exceptional customer experience
• Experience handling customer escalations and complaints with professionalism and empathy while adhering to company policies
• Comfortable in dynamic, fast-paced environments with the ability to take on complex customer issues and find solutions

Bonus points if you: 

• Have a post-secondary diploma in French
• Have experience in the restaurant industry in a management or supervisory position is an asset

Plus, you’ll get to enjoy a number of great perks, including:

• A generous budget for your home office
• Remote First - Work 100% remotely from anywhere within Canada
• Cutting-edge tools and technology
• Reward and recognition programs - because great work should be recognized and rewarded
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025

In addition, you will benefit from many advantages, including:

• A generous budget for your home office;
• Telework - Work 100% remotely from anywhere in Canada;
• Cutting-edge tools and technologies
• Rewards and recognition programs, because good work deserves to be recognized and rewarded;
• Annual Global Gathering – so far we have travelled to Thailand, Vietnam and Bali, and we look forward to meeting again in Dubai in September 2025.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

Humi is now officially part of the Employment Hero family! During this transition, you might notice job postings on both Humi's and Employment Hero's career pages. This is completely normal. Feel free to explore both platforms and apply for the role that best matches your skills and experience. We're excited to see your application!

Humi is dedicated to fostering an inclusive work environment where everyone can do their best work. We encourage people of all backgrounds to apply.

Humi is committed to fostering an inclusive work environment where everyone can do their best work. We encourage people from all backgrounds to apply.

Are you interested in this position

Think you’re the perfect candidate? Fantastic! Click “Apply” and our talent team will contact you with the next steps.

Humi is now officially part of the Employment Hero family! During this transition period, you may notice job openings on both Humi and Employment Hero’s Opportunities pages. This is completely normal. Feel free to explore both platforms and apply for the role that best fits your skills and experience. We look forward to hearing from you!

Humi is committed to fostering an inclusive work environment where everyone can be their best self. We encourage people from all backgrounds to apply.

All successful candidates will receive their offers exclusively through the Humi platform. We do not make offers outside of our platform or via social media. Check out our resource library for tips on detecting fraud.