Bilingual Associate Manager, Accounts Receivable

Bilingual Associate Manager, Accounts Receivable (Hybrid)

Hamilton, Canada

Full time

R552057

Work Flexibility: Hybrid

What you will do

This position is responsible for leading all Accounts Receivable functions from credit granting to collection of past due accounts, ensuring the integrity of customer master data and timeliness of cash application to customer accounts.  

In addition, this role will be responsible for milestone invoicing and statutory declaration requirements on construction and installation projects for our Communications business.  This individual must serve as a contributing member of the Finance team while championing Stryker’s Mission and Values. 

Responsibilities

Team Leadership

• Lead, coach, and develop A/R team members through performance reviews, one-on-one sessions, and professional growth opportunities.

• Build and sustain employee engagement through regular communication and action planning.

• Oversee daily operations, team resource planning, and process monitoring to ensure timely and accurate execution of responsibilities.

Accounts Receivable Operations

• Manage and oversee all A/R processes, including cash application, collections, invoicing, and credit management.

• Review and release orders on credit hold after assessing customer creditworthiness.

• Direct daily collection activities in MyDSO, ensuring accurate reconciliation between MyDSO and Oracle.

• Resolve payment disputes, negotiate payment schedules, and ensure prompt issue resolution.

• Prepare and analyze monthly A/R reports (DSO, collections) with commentary and recommendations.

• Develop quarterly cash collection forecasts and annual DSO targets.

• Prepare quarterly bad debt provisions based on aging analysis.

• Maintain integrity and accuracy of customer master data in collaboration with the Master Data and Customer Service teams.

• Manage milestone billing and statutory declarations for construction projects to ensure timely payments.

Credit & Risk Management

• Evaluate and approve new customer credit applications, ensuring compliance with internal policies and legal requirements.

• Monitor and reassess existing customer credit limits and payment terms based on risk exposure and cashflow impact.

• Collaborate with Legal on escalations related to customer creditworthiness or contract terms.

• Oversee credit card payment processing and ensure compliance with company standards.

• Maintain and update SOX documentation for A/R processes and ensure regular audit readiness.

• Ensure compliance with provincial sales tax regulations and maintain accurate sales tax matrices for billing and remittance.

Continuous Improvement & Projects

• Identify and implement process improvements to enhance A/R efficiency and accuracy.

• Serve as a key contributor in acquisition integration activities, supporting system and process alignment.

• Participate in ad hoc financial or operational projects as needed.

What you need

Required

• University Degree

• Bilingualism. Extremely fluent French and English for both written and oral communication

• 6+ years of professional experience

Preferred

• Experience working with Oracle ERP and MyDSO collection platform or similar systems

• 6+ years of collections/ AR specific experience

• People management or mentoring experience

Travel Percentage: None