Benefits Associate

Title: Benefits Associate

Location:  United States

Department: People

Full-Time

Remote

Remote - US

Job Description:

ABOUT SOUND

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. 

Sound Physicians offers a competitive benefits package inclusive of the items below, and more: 

• Medical insurance, Dental insurance, and Vision insurance 
• Health care and dependent care flexible spending account 
• 401(k) retirement savings plan with a company match 
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year   

ABOUT THE ROLE

The Benefits Associate supports the delivery of Sound Physicians’ benefit programs by owning the day-to-day execution of benefit transactions, responding to colleague inquiries, and maintaining benefits documentation and resources. This role plays a key part in delivering a supportive and accurate benefits experience, ensuring employees are well-informed and able to access the support they need.

The Benefits Associate serves as the first point of contact for Tier I benefits support and partners closely with the Benefits Analyst and Manager on projects, compliance tasks, and process improvements.

THE DETAILS:  This is a full-time, remote, work-from-home opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to routine benefit inquiries from employees and provide guidance on benefit plans, eligibility, and enrollment timelines.

• Process benefit transactions in UKG, including new hire enrollments, qualifying life events, and terminations.

• Monitor and manage benefits-related tickets in FreshService, ensuring timely resolution and escalation when appropriate.

• Maintain and update the Benefits Hub on the intranet with accurate and accessible information.

• Support open enrollment processes, including preparing communications, organizing logistics, and responding to employee questions.

• Assist in auditing benefits data for accuracy and compliance with applicable regulations.

• Collaborate with vendors to resolve standard issues (e.g., enrollment errors, missing ID cards).

• Track and document recurring issues or process gaps to support continuous improvement.

VALUES

• Empathetic: Understands the stress benefits issues can cause and responds with care and professionalism.

• Process-minded: Executes tasks with consistency and identifies opportunities to improve workflows.

• Continuously Improving: Learns from each experience and seeks out ways to enhance the employee experience.

• Team-Oriented: Collaborates cross-functionally and steps in where needed to support team goals.

• Dependable: Follows through on commitments and ensures benefit processes run smoothly and accurately.

KNOWLEDGE, SKILLS AND ABILITIES

• Solid understanding of common health and welfare benefit offerings.

• Experience using HRIS systems (UKG preferred) and/or case management tools (e.g., FreshService).

• Strong attention to detail and data accuracy.

• Excellent verbal and written communication skills.

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Strong service mindset with a calm, professional approach to employee interactions.

• Ability to work independently while escalating appropriately.

EDUCATION AND EXPERIENCE

• 2–4 years of experience in benefits administration or a related HR support role.

• Prior experience using an HRIS platform to process transactions and generate reports.

• Familiarity with benefits compliance basics (e.g., eligibility rules, life events, COBRA).

• Experience supporting employee inquiries via a helpdesk or ticketing system is preferred

Pay Range: $28.00 - $30.00 hourly.  Exact pay will be determined based on candidate experience and geographical location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.