Bank Receptionist

Title: Bank Receptionist

Location: Liverpool United Kingdom

Job Description:

JobID: 25154

Category: Patient Support

Job Schedule: Part time

Receptionist | Liverpool | Private Hospital | Flexible working hours | £12.26 per hour

Spire Liverpool Hospital has an exciting opportunity for a Receptionist to join our team on a bank, occasional basis.

Spire Liverpool Hospital is a leading provider of private hospital treatments for our patients in the North West of England. With a full multidisciplinary medical team, we're specialists in a wide range of treatments. Our high-quality accommodation and aftercare means we're committed to looking after you and your health.

Working Hours: Monday - Saturday between 7 am and 8:30 pm

Contract Type: Bank/Zero hours

As Receptionist, you will ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer's expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times.

Duties and Responsibilities (not limited to):

• Providing an efficient administrative service within the hospital, operating within established policies and procedures.
• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
• Supporting inpatient bookings by entering inpatient/day cases onto computer system.
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis

Who are we looking for?

• Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.
• Experience of working on a reception or in a similar customer facing environment.
• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally.
• Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

• We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.