Associate Technical Lead

Title: Associate Technical Lead

Location: US-Remote

Employment Type

Full Time

Workplace type

Fully remote

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job Description

We are seeking a highly skilled Associate Technical Lead with expertise in technical troubleshooting, client support, and SaaS products. This client-facing role is critical in delivering exceptional technical solutions for our Archibus product, ensuring system reliability and operational continuity. If you have strong technical expertise, problem-solving abilities, and can effectively communicate with both technical and business stakeholders, we’d love to hear from you! 

As an Associate Technical Lead, you will be responsible for providing Tier 2 technical support, resolving complex issues, and collaborating across departments to deliver solutions efficiently. You will be hands-on with databases, cloud technologies, and web development, while also mentoring team members and optimizing live system performance. 

Responsibilities

• Technical Troubleshooting & Issue Resolution – Address complex technical challenges in Archibus to ensure client satisfaction. 
• Cross-Functional Collaboration – Work closely with teams across Technical Support, Cloud Operations, Development, and Professional Services to resolve issues effectively. 
• Client Engagement & Support – Partner directly with customer and partner teams to facilitate smooth issue resolution. 
• Product Support & Enhancements – Identify patterns in technical challenges and proactively optimize product performance. 
• Performance Optimization & Live Monitoring – Ensure system reliability with proactive tracking and fine-tuning. 
• Innovative Problem Solving – Apply creative thinking to develop effective solutions for technical challenges. 
• Clear Technical Communication – Convey complex technical concepts to both technical teams and business stakeholders. 
• Training & Documentation – Share knowledge internally, document best practices, and mentor team members. 
• Bug Identification & Submission – Identify, document, and escalate software bugs for advancement to the Engineering team. 
• Contribute to Engineering Hackathons – Bring fresh ideas and contribute to key initiatives. 

About you

• 5+ years of experience supporting SaaS software – Expertise in troubleshooting and resolving technical issues. 
• Advanced product knowledge – Strong understanding of Archibus and SaaS platform functionalities. 
• Moderate experience with SQL Server, Azure, SSO, SAML, APIs – Ability to navigate complex technical environments. 
• Proficient in Web Development – Skilled in HTML, JavaScript, React.js, Java, XML, and CSS. 
• Cloud & Security Expertise – Experience with SAML, SCIM, AWS, Azure, Apache Tomcat. 
• DevOps & CI/CD Knowledge – Familiarity with GitLab, GitHub, Agile methodologies, and automated deployment practices. 
• Diagnostic & Analytical Skills – Strong troubleshooting abilities to resolve technical challenges efficiently. 
• Excellent Communication – Ability to articulate technical concepts clearly to both technical and non-technical audiences. 

Preferred Qualifications: 

• Cloud Operations Expertise – Background in Site Reliability Engineering or Cloud Operations. 
• Security Protocol Knowledge – Strong grasp of identity management and security protocols. 
• AutoCAD & Building Systems – Familiarity with AutoDesk AutoCAD and Revit for troubleshooting building and floor plan issues. 
• FedRAMP Compliance Experience – Supporting FedRAMP-compliant products. 

Benefits

• Health, Dental, Vision & Pet Insurance
  • Dependent, Spousal and Domestic Partner coverage available
  • Up to $1000 Company HSA Contribution
  • Medical, Dependent Care and Limited FSA Accounts
• Income Protection and Replacement - 100% Company Paid
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
• Employee Assistance Program
• Flexible PTO
• 401K with company match