Associate, Cash and Card Operations

Title: Associate, Cash and Card Operations

Location:  Remote Operations – Core Operations /

Permanent Full Time /

Remote

Type: Permanent Full Time

Workplace: remote

Category: Core Operations

Job Description:

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3+ million users who trust us with more than $100 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

About the team

You’ll be joining a team of super motivated, detail oriented, and proactive people who are looking to ship new products, and find improvements to existing processes. This team manages the operational and regulatory components of new banking product launches, as well as the day to day functionality of our existing banking products. This team moves quickly and efficiently, looking for ways to utilize tooling and resources to find efficiencies in all aspects of the role.

In this role, you will:

• • Be responsible for scaling some of the operational processes that power our banking products (including the card programs)
  • Coordinate with a variety of cross functional stakeholders (product, engineering, client experience, and finance) to help build, scale and document end to end processes to support complex financial products
  • Analyze trends to identify and implement optimization opportunities in existing processes
  • Problem solve, to ensure product and customer experiences are supported
  • Help ensure all regulatory and compliance requirements are met within our internal processes
  • Delivers operational excellence in the day to day administration and management of payment cards and chequing account products.

What you'll bring:

• • 1+ yrs' experience working cross-functionally with Product, Engineering, Client Experience, Finance, etc.
  • A passion for Wealthsimple, fintechs, technology and AI
  • Exceptional organizational, time management, and communication skills
  • Proactive and action oriented towards problem solving - constantly looking for improvements and taking ownership of work
  • Experience in credit or spend product operations, management consulting, startups, banking and payments, or other operations roles in related fields
  • Collaborative approach and someone with a strong team mindset

Why Wealthsimple?

 Competitive salary with top-tier health benefits and life insurance

 Retirement savings matching plan using Wealthsimple for Business

 20 vacation days per year and unlimited sick and mental health days

 Up to $1,500 per year towards wellness and professional development budgets respectively 

 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year 

 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)

 Company-wide wellness days off scheduled throughout the year

We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!

Read our Culture Manual and learn more about how we work.

Technology & Innovation at Wealthsimple

We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.

DEI Statement

At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Accessibility Statement

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.