Assistant, Sales Operations

Title: Assistant, Sales Operations (12-month contract)

Location: Hybrid Japan

Job Description:

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Job Description: Assistant, Sales Operations (12-month contract)

About the Role

High-growth companies evolve quickly, and we are looking for a detail-oriented individual who thrives in a fast-paced environment. This role supports critical data initiatives and daily sales operations for the GTM (Go-To-Market) organization in Japan. We are looking for a candidate who is curious, detail-oriented, and passionate about ensuring data accuracy and operational efficiency to drive actionable business insights.

As a Sales Operations Assistant, your primary focus will be two-fold: ensuring the integrity of our customer data and providing essential operational support to the sales team. You will play a key role in bridging the gap between our current database and real-world accuracy, while streamlining administrative processes. This is an ideal position for someone who enjoys working with data, has a keen eye for detail, and wants to gain hands-on experience in a global SaaS environment.

What you'll do

• Data Cleanup & Enrichment: Work to understand the current data landscape in Salesforce with a specific focus on firmographic account data. Audit and update account information in Salesforce. Compare existing records with external databases and online research to ensure accurate firmographic data (company names, industries, locations, etc.). Collaborate with the Sales Ops team to identify data gaps and perform cleanup initiatives to maintain a robust account hierarchy.
   
• Sales Operations Support: Assist the day-to-day operational tasks, including:
  • Account assignments and territory mapping
  • Data entry and record maintenance
  • Updating sales data and internal documentation
  • Basic report creation and dashboard maintenance

Qualifications

Minimum Qualifications:

• Intermediate Excel Skills: Proficiency with formulas, data manipulation, and basic data analysis.
• Professional Experience: Previous experience in office work, such as Sales Operations, Sales Administration or Sales Support.
• Language: Native-level Japanese and Working Knowledge level of English - ability to leverage translation tools for English reading and writing.
• Detail-Oriented: A strong commitment to data accuracy and the ability to perform repetitive tasks with high precision. Curious mindset and interest in Data Governance.
• Mindset and Capability: Curious mindset and interest in Data Governance. Capable of working in a highly collaborative environment and thriving in a fast-paced, high-growth environment.

Desirable Skills (Plus):

• Strong analytical skills
• Business level English reading, writing, and conversational skill
• Prior exposure to CRM systems (specifically Salesforce) 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail or via mail at 101 Townsend St. San Francisco, CA 94107.