Assistant Program Analyst

Assistant Program Analyst

Location: Raleigh, NC,  United States

Salary

$14.74 - $23.58 Hourly

Job Type

Permanent Part-Time

Job Number

2025-01002

Department

PRCR - Recreation

Hiring Range

$14.74 - $19.16

Work Hours

Primarily Monday - Friday; between the hours of 7:30 am – 6:00 pm, with a typical work schedule of 9:30 am - 5:30 pm

Job Description:

The Specialized Recreation & Inclusion Services (SRIS) permanent part-time (PPT) Assistant Program Analyst will work under the direction of full-time SRIS staff to provide quality, consistent customer service to the public, while also assisting with the oversight of all SRIS processes and administrative tasks. These tasks may include but are not limited to database management, email correspondence with staff and families, file management, research and developing new programs, training development, inventory of support materials, etc. Additionally, the position will work directly in programs to provide support to participants. Types of programs will vary dependent upon participant registration and may include but are not limited to: Quest (Adult Day Program), school year programs (before, after, track out, teacher workdays), summer camps, aquatics, arts, athletic programs, and so forth.

This role works 25 hours per week as a Permanent Part-Time position and contributes to the Local Governmental Employees' Retirement System (LGERS) at a 6% employee contribution.

About You:

We're looking for someone who's organized, approachable, and passionate about creating inclusive spaces for people of all abilities. The right person will have experience providing support to individuals with disabilities and medical needs and will feel confident assisting with day-to-day program operations. Whether that means helping with setup, answering questions from families, or providing hands-on support during activities.

This role is less about leading programs and more about keeping things running smoothly behind the scenes. We're looking for someone who's comfortable with administrative tasks like scheduling, tracking participant information, managing supplies, and communicating with staff, participants, and caregivers in a clear and professional way.

It's important that this person can work well under pressure, stay organized in a fast-paced environment, and take initiative when something needs to get done. Experience working in inclusive or therapeutic recreation settings is a plus, especially if you're familiar with supporting adaptive programs or accessible environments. This position requires a valid North Carolina Class C Driver's License or the ability to obtain one within 60 days of hire. This position may occasionally require driving a 15-passenger minibus to transport participants during programs and summer camp field trips. 

We're looking for someone who's a team player, eager to learn, and ready to jump in wherever needed to help create safe, welcoming, and meaningful experiences for everyone involved.

About Us:

Department and Division

The Parks, Recreation, and Cultural Resources Department employs over 400 full-time staff and approximately 2,000 part-time staff across five divisions. Our shared mission is: Together, we connect and enrich our community through exceptional experiences. The Raleigh Parks, Recreation, and Cultural Resources Department manages more than 200 parks and over 9,000 acres of parkland, featuring a wide variety of amenities such as amusements, art centers, athletic facilities, community centers, lakes, nature preserves, off-leash dog parks, playgrounds, swimming pools, historic homes, and open spaces. With innovative programs offered throughout the year, there are countless opportunities to learn something new, refine existing skills, or meet new people. The Capital Area Greenway system adds even more to explore, with over 100 miles of trails spread across 28 distinct routes, each offering unique features, destinations, and character. Our departmental values-Accountability, Collaboration, Equity Ingenuity, Integrity, and Service-are reflected in the work of our staff and embedded in all aspects of our operations.

The Recreation Division is led by the Assistant Director of Recreation and three Recreation Superintendents. The division includes nearly 150 full-time staff and approximately 1,500 part-time staff, organized into several workgroups: Active Adults, Aquatics, Athletics, Community Centers, Cultural Outreach and Enrichment, Digital Inclusion, Health and Wellness, Specialized Recreation and Inclusion Services, Teens, Tennis, and Youth Programs. 

Specialized Recreation and Inclusion Services

Specialized Recreation and Inclusion Services (SRIS) creates fun, safe, and supportive recreation opportunities for people with disabilities. Our goal is to help participants build independence, connect with others, and enjoy a better quality of life through programs that are tailored to their unique needs. We're all about breaking down barriers, promoting inclusion, and helping everyone reach their full potential.

In line with the Americans with Disabilities Act (ADA), we also offer inclusion support for individuals with disabilities who want to join programs offered throughout Raleigh Parks, Recreation and Cultural Resources.

 SRIS is made up of two closely connected teams:

•  Inclusion Services includes a full-time Inclusion Coordinator, a full-time Inclusion Analyst. 
• Specialized Programs includes a full-time Program Manager, two full-time Program Coordinators, and a part-time Assistant Program Coordinator. 

This position reports directly to the Program Coordinator and works closely with both teams to support our mission.

Work Hours:

This position will be scheduled primarily Monday - Friday; between the hours of 7:30 am - 6:00 pm, with a typical work schedule of 9:30 am - 5:30 pm. This position will work up to 25 hours per week, with the exception of City holidays as well as some evening and/or weekend work that may be required.The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Customer Communication & Support: Serve as the main contact for families, caregivers, and community members, responding to inquiries by phone, email, and in-person with professionalism and empathy.
• Program Registration Assistance: Support registration processes by guiding families through online systems, verifying documentation, and resolving related issues.
• Participant Follow-Up & Engagement: Conduct follow-ups with families to confirm attendance, send reminders, gather feedback, and coordinate post-program surveys.
• Inclusive Customer Service: Ensure respectful, inclusive communication with individuals with disabilities and their families, promoting accessibility and support.
• Data & Record Management: Maintain accurate participant databases and organize confidential records (e.g., medical forms, behavior plans) in compliance with privacy standards.
• Internal & External Communications: Draft and distribute communication materials such as program updates, reminders, and family resources.
• Program Planning & Development: Support development of new inclusive programs through community research, benchmarking, and proposal documentation.
• Administrative Operations: Track and manage supplies, organize filing systems, and help develop training materials to support program operations.
• On-Site Program Support: Provide administrative and basic participant support during programs, including attendance tracking, incident reporting, and ensuring safe, inclusive environments.

Education and Experience:

High School Diploma or GED required and 6 months of experience completing administrative tasks and project management and/or in working with individuals with disabilities

OR 

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

Licensing and Certifications:

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Preferred Qualifications:

• Associate's degree or higher level of education preferred in Therapeutic Recreation, Special Education, Adaptive Physical Education, Nursing, or related field
• Specialized training/education and/or certifications related to working with individuals with disabilities
• 1 year of relevant experience working with individuals with disabilities
• 18 years of age at the time of hire

Knowledge Of:

• How to modify various activities to meet individual participant needs (art activities, gym activities, and so forth) 
• Recreation programming principles

Skill In: 

• Excellent oral and written communication skills 
• Working with various workgroups, staff, and in various settings
• Multi-tasking and prioritizing projects 
• Providing exceptional customer-service
• Leading and working with others with a professional, flexible, mature attitude 
• Computer skills in using database software, spreadsheet software, and word processing software 

ADA and Other Requirements:

Work Environment and Physical Effort:

Medium: Exerting up to 50 pounds of force occasionally, up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Work Environment:

Employees may occasionally work in an office or similar indoor environment, in an outdoor or street (near moving traffic) environment, and in a vehicle.

Work Exposures:

Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.