Application Support Engineer

Title: Application Support Engineer

Job Description:

Salary

Depends on Qualifications

Location 

Remote

Job Type

Full-Time

Remote Employment

Remote Optional

Job Number

00721

Department

R&D COGS

Division

General

About

This role is remote from anywhere in Canada.

 

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform.  We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded. 

 

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

 

We are seeking a talented Application Support Engineer with strong experience in automation testing and a solid foundation in application support for platform products. 

The ideal candidate has a hybrid skill set across QA, automation, and production support, with exposure to AI, prompt engineering, and modern platform ecosystems

 

What You Will do

 

• Provide comprehensive application support for platform products, ensuring their stability and performance in production environments.

• Lead a team specializing in manual testing, API tests, test automation, and performance tests, with a focus on identifying and resolving application issues.

• Lead the implementation of automation test frameworks to streamline issue identification and resolution, and ensure fast resolution of queries from the test team and customer support.

• Follow best practices for application monitoring and troubleshooting, and coordinate cross-team efforts to address and resolve application issues, acting as a central communication point between business, technology, and engineering teams.

• Promote efficient application support through automation, tools, and other best practices, and monitor application health and performance, escalating critical issues as needed.

• Review, evaluate, and document existing application support processes and solutions, and monitor defect status and backlogs, escalating risk areas as appropriate.

• Create and oversee plans for both automated and manual regression testing, with a focus on platform products involving identity login, ESB, and audit, to ensure application quality.

• Ensure end-to-end QA/Staging/UAT testing initiatives, including thorough testing of identity login, ESB, and audit functionalities, and provide input to the estimation process for application support and testing efforts.

• Lead the development of application support strategies and test plan documents for upcoming projects, and identify and assess application risks using a systematic approach.

• Maintain regression test suites and other test case repositories, and advise QA Manager/Project Manager regarding overall quality of project and application health, raising outstanding issues through established channels.

• Collaborate effectively with customer support and engineering teams to address and resolve application issues and improve overall application reliability.

 

Who You Are

 

• Analytical, debugging, and problem-solving skills.

• Excellent communicator and collaboration abilities.

• Detail-oriented, proactive, and self-driven.

• Comfortable working in a dynamic and fast-paced environment.

What You Have

• 5+ years of experience in QA/testing, with emphasis on automation testing and some manual testing.

• Hands-on experience with API testing, Robot Framework, Postman, and JMeter.

• Experience testing IDP systems, SSO logins, and message bus systems.

• Working knowledge of SQL and Elasticsearch for validation and troubleshooting.

• Experience with production monitoring and debugging using observability tools.

• Proven experience in leading QA teams or initiatives.

• Exposure to AI testing and prompt engineering concepts.

• Experience with testing platform products involving identity login, ESB, and audit.

• Demonstrated ability to communicate effectively with customer support and engineering teams.

Nice to Have:

• Proficiency in Python for scripting and automation.

• Experience with cloud platforms (AWS, Azure, or GCP).

• Basic coding experience for debugging or small enhancements.

 

What NEOGOV Offers

 

• Competitive Wages

• Full Benefits package (medical, dental, vision, etc.) for full-time employees

• Generous PTO to support work-life balance

• RRSP Matching

• Paid Parental Leave 

• Autonomy to grow and find your career path with supportive leadership

• Remote working opportunities

• Inclusive and diverse work environment

 

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
#LI_REMOTE