Administrative Specialist I-II - Call Center

Title: Administrative Specialist I/II - Call Center

Location: FC 1501 Blue Spruce United States

Salary

$22.29 - $27.31 Hourly

Location 

FC 1501 Blue Spruce, CO

Job Type

Regular

Job Number

202500281

Job Description:

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, enthusiastic and inclusive staff member to join our Benefits and Community Support Division as an Administrative Specialist.

In this role, you'll be part of our phone team, serving as the first point of contact for clients seeking information about public assistance programs such as Food Assistance, Medicaid, and Colorado Works. You'll answer a high volume of calls each day, delivering excellent customer service while providing general information and transferring calls to specialized technicians when needed. The work involves interacting with the public over the phone for extended periods and following a structured schedule that includes specific break and lunch times.

This is a hybrid position that requires at least one day per week in the office. You must have adequate internet access and a dedicated remote workspace. Larimer County provides an annual remote work stipend to help with equipment and office supply needs. The expected starting salary for this position is $22.29 per hour.

If you're organized, service-oriented, and thrive in a fast-paced team environment, we encourage you to apply!

What you'll be doing:

• Interpreting County and departmental policies, rules, and regulations in response to inquiries.
• Conducting necessary research and routing complex matters appropriately for further interpretation.
• Accepting and processing plans, specifications, forms, legal documents, applications, and other materials in line with legal and procedural requirements.
• Composing and preparing responses to various communications, particularly when information is factual or based on established policies and procedures.
• Entering and maintaining data in computer systems or databases; proofreading entries and correcting errors; generating standard reports as needed.
• Providing excellent customer service, particularly to clients via phone.

To view the full job description, visit https://www.larimer.gov/hr/careers/job-descriptions

What we're looking for:

• Strong organizational skills and attention to detail.
• Ability to manage multiple projects simultaneously.
• Initiative and independent thinking.
• Ability to learn and adapt to new systems.
• Sound judgment and the ability to work independently.
• Awareness of when to seek input and when to proceed autonomously.
• Strong communication and interpersonal skills.
• Reliable attendance and punctuality as part of a team.
• Ability to work effectively with a wide range of personalities and diverse backgrounds.
• Bilingual in Spanish is preferred and considered helpful.

To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role's needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position. 

Administrative Specialist I: $22.2900/hr - $24.8017/hr

• Must be at least 18 years of age.
• One (1) year of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Administrative Specialist II: $22.2900/hr - $26.1674/hr 

• Must be at least 18 years of age.
• One (1) year experience as an Administrative Specialist I or two (2) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Benefits

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits

• FSA or HSA depending on medical plan

• Short and Long Term Disability

• Employee Assistance Program

• Basic Life/Accidental Death & Dismemberment 

• Accident Insurance

• Critical Illness Insurance

• Retirement Plan 401(a) with employer match

• 457(b) Deferred Compensation

• Paid time off including vacation, sick, and holidays

To view information on Larimer County's Benefits, visit https://www.larimer.org/hr/benefits.

 

Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.