Administrative Specialist - Collections - Recovery

Title: Administrative Specialist - Collections/Recovery

Location: Omaha United States

Job Description:

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why:  A FUN, stable work environment, with no layoffs in our history.  A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $18.77 - 22.80 hourly

 

Job Description: Your Piece of the Puzzle

 

As NFM’s Administrative Specialist – Collections/Recovery, you will perform broad administrative and staff support duties for assigned department. Procedures and processes are established to perform the tasks. Performs work under general supervision. Handles moderately complex issues and problems, refers more complex issues to lead or manager. Scope of work may expand outside of department. This is a hybrid position located in the Omaha office. 

 

Job Duties: A Day in the Life

 

• Monitor: Track attendance and staff time off. Ensure that department staff are scheduled for and complete necessary training (service plus, safety training, etc.)
• Manage: Assist in resolution of issues for customers
• Plan: Utilize NFM information systems to gather and prepare necessary data and reports for management
• Assist: May perform basic analysis or initial review of reports
• Handle: Complete various departmental projects as assigned, ensuring projects are tracked and completed in a timely manner

 

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that’s what we love.

 

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• 2 years office/clerical experience
• 1 year customer service experience preferred
• Data entry skills per established department requirements
• Ability to work night, weekend and/or early morning hours based on business needs
• Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Access)
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:
 

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)  
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)    
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year.  NFM’s 401(k) also offers Berkshire Stock as an investment option

  Nebraska Furniture Mart is an Equal Opportunity Employer

Job Details

Job Family

Operational Support

Job Function

Non-Manager

Pay Type

Hourly