Administrative Services Coordinator - Urology

Title: Admin Services Coordinator - Urology

Location: Iowa City United States

Job Description:

University of Iowa Health Care Department of Urology seeks a dynamic and detail-oriented Administrative Services Coordinator. This administrative professional will contribute to the success of the department by providing executive level administrative support for faculty and clinic operations.

Maintain effective working relationships with and serve as a primary contact for Urology faculty.

Manage administrative and clinical schedules for assigned faculty, requiring judgment in determining meeting needs, discretion related to calendar activities, prioritization of appointments synthesizing multiple electronic calendar systems and review calendar in advance to identify conflicts, rescheduling as necessary.

Compose and manage related communications including licensure, letters, curriculum vitae, patient correspondence, emails, and mailings, requiring a high level of confidentiality, attention to detail, excellent organizational skills and effective written, verbal, and interpersonal communication skills.

Provide initial telephone and reception coverage, responding to visitor, faculty, staff, and patient inquiries, demonstrating a knowledge of the assigned and related work areas; obtain and provide information; forward inquiries appropriately.

Make travel arrangements for faculty and staff, including hotel reservations, conference registrations, airfare, coordinating, planning, and interpreting policies and procedures; prepares and submits travel request forms and expense vouchers.

Monitors, renews, and files faculty licenses, certifications, memberships, and professional societies.

Reconcile monthly P-card statements in compliance with Accounts Payable office guidelines.

Daily management of the referral process and referrals on the assigned referral work queue.

Monitors and updates status of all referrals to ensure timely review and action.

Contacts referring provider's office for referral form/notes/imaging and other records needed for triage

Communicates with clinic to ensure timely turnaround for triage requests.

May attend clinic or department meetings to serve as a referral content expert.

Provide feedback to management on means to achieve goals and resolve service issues

Serve as a member of the Department of Urology administrative support team and provide backup coverage to team members as needed.

Other duties and responsibilities as assigned.

Education Requirements:

• Bachelor's degree or an equivalent combination of education and experience.

Experience Requirements:

• 1 year experience providing administrative support.

• Excellent customer service, written, verbal and interpersonal communication skills.

• Demonstrate careful attention to detail and accuracy, strong organizational skills, and ability to handle multiple tasks quickly and effectively, proactively establish priorities and meet deadlines.

• Proficient in Microsoft Office applications (Word, Excel, Outlook)

Desirable Qualifications:

• Previous experience providing administrative and faculty support in a college/university and/or healthcare setting within the last 5 years.

• Knowledge of University of Iowa and /or University of Iowa Health Care policies and procedures.

• Experience working with EPIC

• Knowledge of medical terminology

• Working knowledge of Urology

This position is eligible for a combination of on-campus (UI Health Care) and remote work. Remote work must be performed at an offsite location within the state of Iowa. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Work arrangement options will be discussed during the hiring process.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Additional Information

• Classification Title: Admin Services Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Pay Level: 2B