Administrative Assistant II

Title: Administrative Assistant II

Location: Boston United States

Job Description:

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Administrative Assistant will provide high-level support to the Trauma Surgery team, ensuring smooth day-to-day operations. This includes calendar management, travel coordination, communication handling, and administrative support for clinical and academic activities.

Job Summary

Key Responsibilities

• Manage complex calendars for multiple trauma surgeons, including scheduling meetings, surgeries, and travel.
• Coordinate logistics for conferences, CME activities, and departmental events.
• Serve as a liaison between physicians, patients, and internal departments.
• Maintain accurate records, prepare reports, and assist with data management.
• Order supplies, troubleshoot IT issues, and coordinate equipment maintenance.
• Support billing, registration, and scheduling systems as a super-user.
• Handle sensitive communications with professionalism and discretion.

Ideal Candidate

• Prior experience as an executive or administrative assistant in a healthcare setting.
• Strong communication skills.
• Highly organized, detail-oriented, and able to multitask under pressure.
• Proficient in Microsoft Office and data reporting tools.
• Calm and confident in resolving conflicts and clarifying discrepancies.

Qualifications

Education

High School Diploma or Equivalent required.

College education preferred.

Can this role accept experience in lieu of a degree? No

Experience

Administrative Assistant or Secretarial Experience 2-3 years required, preferably within a healthcare setting

Knowledge, Skills & Abilities

Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.

Proficiency in MS Office.

Ability to proofread and edit written documents.

Ability to use phone system.

Managing one's own time and the time of others.

Strong verbal & written communication skills.

Strong interpersonal, written and oral skills.

Ability to use standard office equipment.

Familiarity with medical terminology.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

165 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.22 - $26.06/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.