Administrative Assistant II

Title: Express Consent Unit - Administrative Assistant II

Location: Denver United States

Salary

$39,852.00 Annually

Location 

Denver, CO

Job Type

Full Time

Job Number

TAA-03127-11.2025

Department

Department of Revenue

Division

Motor Vehicles - Driver Control

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

FLSA Status

 

Non-Exempt; position is eligible for overtime compensation.

 

Primary Physical Work Address

This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits with client groups, including to the office at 2829 W Howard Pl, Denver CO 80204.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Job Description:

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. 

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

 

Helpful tips for applying: 

Applying for a Job with the State of Colorado.

What Happens After You Apply.

The Division of Motor Vehicle's Express Consent Unit is seeking an administrative professional with strong customer service and research skills to support other professionals with routine departmental duties. If your interest is piqued, read below to learn more about this exciting opportunity!

Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting driver's privilege, image motor vehicle related data and provide documentation through data entry and electronic imaging. Further, the Unit assists outside Law Enforcement Agencies in the completion of Express Consent Affidavit and Notice of Revocation as well as answering inquiries by individuals who may have DUI's or may be under revocation.

The purpose of this position is to function as an Administrative Assistant II responsible for translating and clarifying Colorado Motor Vehicle statutes, departmental administrative procedures and policies to customers. Specific duties and responsibilities include, but are not limited to:

• Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes;

• Researching, correcting and updating driver history records;

• Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support;

• Data entry into databases and spreadsheets;

• Reviewing and entering State Child Support compliances and recissions;

• Providing analysis of DUI /Express Consent, Insurance Affidavits and Hit & Run suspension  notifications  submitted by Law Enforcement Agencies for data entry to initiate department action;

• Processing hearing requests from drivers and attorneys;

• Provide drivers and attorneys with documents received from Law Enforcement agencies; and

• Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.

DMV video: https://youtu.be/9isQWl9grYc

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Minimum Qualifications:

Experience Only:

Two (2) years of relevant experience in a general clerical role.

General Clerical Work is work that is typically performed by office clerks, receptionists and/or administrative assistants. This includes, but is not limited to tasks such as:

• Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments

• Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos

• Data Entry including: entering information into a program or database (appointments, contact information, customer records)

• Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)

• Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies

• Typing letters, reports, briefings, forms, memoranda, etc.

• Checks and compares data for accuracy and completeness

OR

Education and Experience:

A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or a similar field and/or relevant experience in a general clerical role equal to two (2) years.

Preferred Qualifications:

The ideal candidate will possess the following skills:

• State experience in a high volume general clerical role (including data entry & customer service) experience

• Experience handling a high volume of technical data entry through an 8 hour shift

• Demonstrated proficiency in computer literacy

• Proficient written and verbal communications skills

• Experience working in a regulatory environment

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. 

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. 

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: 

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. 

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume, Cover letter

• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 

• Information must be accurate, including dates of employment.  If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

 

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. 

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people.  We strongly encourage candidates from all backgrounds and abilities to apply.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. 

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.