Administrative Assistant

Title: Administrative Assistant (AA4)

Job Description:

Salary

$54,504.00 - $71,472.00 Annually

Location 

Thurston County – Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2025-04244

Department

Dept. of Licensing

Division

Customer Relations – Customer Contact Center

Description

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity

 
At the Department of Licensing (DOL),we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for an adaptable Administrative Assistant to support our Customer Contact Center team.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

If you have excellent communication skills, are exceptionally organized, and can embrace a role of leadership and executive support, we invite you to apply!

 

Duties

 

As an Administrative Assistant, you will play a key role in supporting the Customer Contact Center’s leadership team. You’ll manage calendars, coordinate unit meetings, and assist with strategic planning efforts for the unit. Your strong attention to detail will ensure all written communications meet agency standards, while your organizational skills will keep office operations running smoothly. From processing complex documents to streamlining daily workflows, your work will directly contribute to a team that helps every Washington resident live, work, drive, and thrive.

Some of what you will do:

• Proofread and compose business communications or documents.
• Establish and maintain office procedures, standards, and work methods.
• Coordinate, organize, and direct the operation of various projects.
• Relay assignments between managers, supervisors, and other team members.
• Exercise delegated authority to assign work to the Center staff and set timelines and priorities for their work on behalf of the Administrator.
• Coordinate office operations such as scheduling activities with services, facilities, and equipment.

 

Qualifications

What you will bring to the role:

• Four (4) years professional work experience coordinating schedules and activities with services, facilities, and equipment.
• Two (2) years of technical knowledge and skill in using Microsoft Office programs such as Outlook, Word, PowerPoint and Excel.
• The ability to type 40 WPM.
• The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.

*Experience can be gained concurrently*

What may help set you apart: 

• Two (2) years of experience with DOL systems and programs.
• Associate’s degree or higher.

Additional Conditions of employment:

• Prior to a new hire, a preemployment check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodation.

For information about available accommodations, the interview process, or the position contact Nicole Walters.

 

 

 

 

Supplemental Information

 

Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.

How to Apply:

• Select the apply button at the top of this job announcement.
  • Attach a Cover Letter.
  • Attach a Resume.

 

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full.
 
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. 

  
We value diverse perspectives and life experiences. 
 We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team.

 

 

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

 
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

 

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.