Administration and Scheduling Officer

Title: Administration and Scheduling Officer

Location: NSW - Mayfield West Australia

Job Description:

Primary Location

NSW - Mayfield West

Job Description Summary

This role is perfect for a candidate with administration and scheduling experience, strong attention to detail, proficient computer skills and excellent customer service.

About the Role

A fantastic opportunity for an experienced Administration and Scheduling Officer with a positive, proactive and professional approach, to work in a great team environment.

Nature of position: Fixed Term contract - Part Time

Mon - Fri - 30 hours per week

Location: Mayfield West NSW

Reporting Line: Contract Manager

Based at our Mayfield West (Newcastle) office and reporting to the Contract Manager, this role will provide assistance to all aspects of the operation with a primary focus on work allocation and scheduling.

Key responsibilities

• Completion of task allocation to field staff and liaising with field based resources
• Responding to incoming phone calls and emails
• Dealing with customer enquiries and complaints
• Liaising with field and office based employees to confirm / assist in the completion of tasks
• Ensuring accurate data entry
• General office duties and administrative tasks

To be successful in this role you will be expected to possess:

• Minimum Certificate III in Business Administration or equivalent work experience
• Experience in scheduling and administration
• Broad knowledge of the Greater Hunter Region
• Well-developed verbal and written communications skills
• Excellent customer service skills
• Advanced computer skills including the use of Microsoft Office including Word, Excel and Outlook
• Ability to manage time effectively, prioritise work and meet deadlines
• Sound organisational and administration skills
• High level of attention to detail
• Demonstrate a positive, proactive, professional approach with a can do attitude
• Ability to work autonomously and take ownership of your work

Why Work For Us?

Service Stream are forever changing, growing and adapting to ensure we remain a leading services provider within the Telecommunications and Utilities industries - providing new challenges and development opportunities for our teams. We value our employees and their success.

• Secure, long standing and progressive business
• Employee rewards program and employee discounts across hundreds of business such as Woolworth, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more!
• Parental, Cultural, Community Service, Study and Corporate Volunteering along with purchased leave available
• Free wellbeing support available 24 hours a day, 7 days a week with our qualified assistance program to help manage all of life's complexities for you and your immediate family
• Free professional, Financial and Legal Support
• Inclusive and safety-first culture
• Variety of work across numerous exciting projects

About Us:

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities