Accounts Receivable Specialist

Title: Accounts Receivable (A/R) Specialist

Location: American Fork United States

Job Description:

Why Springbrook:

Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. For over 30 years, Springbrook has set the industry standard for how small and medium sized municipalities and utility districts operate with high efficiency, economy, and security. More than 2,000 cities, towns, and districts from coast to coast use our suite of modern, high-performance solutions to manage their finances, payroll, and utility billing. We believe in a citizen-centric government that empowers its community with financial transparency, efficiency, and a seamless payment experience.

We offer employees a culture that emphasizes performance, productivity, and collaboration. You will be empowered and engaged working with like-minded individuals who are driven and passionate about contributing to a market-leading software organization with proven technology.

While we are busy changing the world, we also strongly believe in having fun and excitement at work as well as encourage a collaborative and healthy work-life balance. We also offer competitive salaries and excellent benefits.

If you are motivated by the idea of delivering on the promise of solving for a new era of more efficient, open, and innovative governance, then we'd love to hear from you.

This position will primarily work in the American Fork, UT, office but there is flexibility for hybrid/remote work.

Where You Fit:

Springbrook is currently seeking an Accounts Receivable (A/R) Specialist to join our finance team. The ideal candidate will play a crucial role in managing the company's accounts receivable and ensuring the timely collection of outstanding debts. If you have a strong understanding of the collections process, excellent communication skills, a keen eye for detail, and are an analytical thinker, we want to hear from you.

Responsibilities:

• Monitor and manage accounts receivable to ensure accurate and up-to-date records
• Contact customers for payment reminders and resolve any billing discrepancies
• Maintain a systematic follow-up process to collect outstanding payments
• Work with Sr. A/R Analyst to escalate advanced collections issues and to negotiate and set up payment plans for customers in arrears, when necessary
• Collaborate with other departments to resolve customer issues related to invoicing or collections
• Update and maintain customer records with accurate contact and payment information
• Prepare reports on accounts receivable status for management review
• Evaluate delinquent accounts and recommend accounts for collection agency referral
• Assist in developing and implementing credit and collections policies and procedures
• Maintain general awareness of Springbrook security and privacy policies
• Report any security incident or suspected security incident to the Springbrook Incident Response Team

Required Qualifications:

• 1 year of relevant work experience in accounts receivable, collections, or a related finance role
• General knowledge of accounting principles and practices
• Excellent communication and negotiation skills
• Attention to detail and ability to maintain accurate records
• Strong problem-solving skills and ability to work independently
• Proficiency in using accounting software and MS Excel

Preferred Qualifications:

• Bachelor's degree in finance, accounting, or a related field
• 2 - 3 years of previous experience with collections
• Sage Intacct and Salesforce.com proficiency
• Knowledge of legal regulations related to collections

Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered)

Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.