Account Manager

Account Manager

Chicago, IL, United States 

and 4 more 

(Hybrid)

Job Description

Overview:

In the role of Account Manager, you will be a leader at the center of the action. Responsible for multiple site locations, you will manage annual revenues between $1 million - $5 million, regularly following up with end-user clients, who work with our associates, and executive-level facility managers to ensure that all strategic goals and objectives are met. 

Location: Chicago, IL

Responsibilities:

• Manage, coordinate, and provide guidance to the recruiter in a hybrid environment (virtual or in person)
• Responsible for actively building and maintaining a strong client relationship
• Lead recruiting efforts to ensure sufficient staff levels
• Engage community organizations to attract diverse talent and strengthen hiring efforts 
• Oversee and conduct the onboarding process of interviewing, hiring, and orientation  (virtual or onsite environments)
• Provide ongoing engagement, guidance, and feedback to support associate retention and performance
• Oversee scheduling and attendance 
• Attend client meetings and lead weekly, monthly, or quarterly client business reviews. 
• Payroll approval and processing
• Trend analysis and financial forecasting
• Collaborate with the client on safety standards, expectations, and protocols
• Audit and regularly report on KPIs to ensure all policies are executed in accordance with federal and organizational regulations
• Oversee day-to-day operations within the client’s VMS, ensuring accurate data entry, compliance, and efficient workflow management
• Travel 1-2 days per week to visit client locations and conduct recruiting activities and or travel to locations in other states.

Qualifications:

• High School diploma or GED with 3+ years of process management experience
• Highly effective personnel and process management skills and techniques
• Proven skills and knowledge on training, coaching, and performance evaluation
• Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word 
• Strong communication skills, both oral and written
• Ability to solve complex problems, including finance
• Strong interpersonal and customer service skills
• Exceptional attention to detail

Salary Range: $55,000 - $65,000 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.