Account Manager

Title: Account Manager

Location: Chicago, IL

Job Description:

Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Account Manager

What you will do.

 

• Manage monthly data and dashboard refresh QC processes for assigned clients
• Own the investigation, implementation and resolution of client data or dashboard bug and enhancement requests by validating the request and working with Engineering to implement needed changes
• Assist with DAAP contract renewals and advise on retention forecasting to Leadership for assigned clients
• Contribute to regular cadence engagements with Product team to ensure customer satisfaction with current and future deliverables
• Contribute to regular cadence engagements with the DAAP TAM Team for information sharing, training and development
• Work effectively across various internal and external teams by demonstrating clear and concise communication skills
• Demonstrate strong relationship building skills to foster new and existing relationships across the client's organization based upon SPINS/ DAAP product offerings
• Demonstrate thought leadership by identifying data driven business opportunities and present thoughtful recommendations for solution, leading to upsell opportunities
• Identify client solutions by understanding roles and data needs across roles within client organization
• Exhibit solid account management skills to identify and prioritize projects/requests efficiently and effectively
• Facilitate timely resolutions to client inquiries, agreed upon training and overall client fulfillment
• Interpret, analyze, and clearly communicate data in formal or informal presentations
• Maintain a thorough understanding of DAAP solutions and create/pitch solutions as needed with SPINS sales team
• Collaborate with SPINS sales team to scope, price and approve DAAP deals
• Collaborate with DAAP TAM team and Implementation manager to handoff successful deals

What you bring.

 

• BA/BS degree in Business, Marketing, Finance or Administration or related quantitative field of study.
• Understanding of sales, market, and product intelligence data
• Ability to conduct data analysis and solution development with engineering teams and clients
• 5+ years of experience with a CPG Manufacturer, Broker, Retailer and/or Data Provider
• 3+ years of experience in account/relationship management and/or partner development
• 5+ years of experience storytelling using data, insight, and visualization
• Be in front of customers both virtually and in person
• Business and commercial acumen
• Proven self-starter with a goal-oriented approach
• Excellent attention to detail and prioritization skills
• Analytical in approach; ability to spot trends, anomalies and opportunities in data sets, as well as efficiencies in process to scale
• Ability to engage, interact and present to all levels, including mid to senior-level Leadership within the client's organization
• Ability to communicate effectively with both technical and non-technical audiences
• Excellent presentation and negotiation skills

The SPINS Way

 

• Direct - We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined - We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate - We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative - We leave our egos at the door, believing that working together we will produce an outcome that's greater than each individual contribution.

Hiring Range:  $95,000 - $115,000

 

Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

#LI-SB1 #LI-Hybrid

 

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down!  While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. 

• We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
• Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
• Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

  The SPINS Way

• Direct - We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
• Determined - We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
• Passionate - We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
• Collaborative - We leave our egos at the door, believing that working together we will produce an outcome that's greater than each individual contribution.

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