Remote Work At Omni Interactions




Team Members

Omni is a 100% remote company.


* As of February 2023

Omni Interactions Remote Company Q&A

Sue Kelly, GIG Talent Vendor Manager - Interview with

What does your remote-friendly company do?

We offer work-from-home customer service gigs for those interested in a contractor opportunity.

Did you switch to remote or start out that way?

Yes! We’ve been remote since the beginning.

How important is remote work to your business model?

Remote work is critical to our success. We know that people deserve remote work to ensure they have choices in their career. Without remote work, Omni Interactions wouldn’t exist today.

What do you consider the biggest benefits of a remote workforce?

Diversity—hands down! Remote workers and business owners bring diversity in skills, experience, and backgrounds to all contracts.

What were the main reasons to integrate remote work into your workforce?

Omni was founded by the remote work pioneers in the customer contact industry. Our leadership team has a combined 120 years of experience in work-at-home outsourcing and consulting. We know remote work empowers a community of people who are empowered and connected in their mindsets, interests, and goals, with a sense of fellowship and support in their digital community.

How do you convey your remote culture in the recruiting process?

A combination of communication methods—we ensure consistency in messaging and culture across email, text, video, phone calls, and meetings. We have one central group that is responsible for managing a dictionary and a full repository of all common phrases and language to use in any situation.

Do you use third party testing or evaluation services when hiring remote workers?

Yes—we complete a skills assessment, identity verification, and a background check to ensure the person we’re contracting with is the same person completing all activities from application to live call-taking.

What elements are key to successful working relationships with remote teams?

Communication, community, and transparency. Without those three things, your relationships with remote workers will fail.

What is the hardest part about managing a remote workforce?

Working with the changing priorities of remote workers as the economy changes. As the economy evolves, workers prioritize new and different demands on their attention. Keeping pace with those changes greatly benefits organizations, so they can readily adapt to support their workforce.

What is your BYOD policy for remote workers?

All gig workers are required to supply their own equipment as a business owner.

What is your time off policy for remote workers?

Contractors are in charge of their business—they can choose to work one week and not work the next week. We do ask for a commitment two weeks in advance, so we can properly set expectations with our clients.

How did you implement a remote work policy?

Given that remote work is the fundamental underpinning of Omni Interactions, it’s at the core of every business decision and process we undertake. The beauty of it being fundamental to us is that we never have to implement a remote work policy—it’s built into our core.

How do you nurture your company’s culture in a remote work environment?

We schedule engagement activities each quarter that all can participate in. We make sure there are activities that resonate with the types of gig workers we partner with, as well as employees, since we are all part of the larger success of Omni.

What advice would you give to a team considering to go remote?

It will be a game-changer to your organization. Do not miss out on the talent you can attract with a remote work offering. Priorities for the workforce have quickly shifted during COVID, and companies that will evolve with the workforce can capture talent like never before.

What are the most effective tools for remote team communication?

Regularly scheduled meetings, not just to accomplish goals but to brainstorm and create new ideas.

How does your team address different time zone challenges?

We make sure everyone coming on board understands the different time zones. We work together to identify when the majority of workers are available and host meetings and sessions accordingly.

What are the biggest benefits of being a remote worker?

Flexibility to take on work during my energy upticks. Being able to create my own schedule to meet both business needs and my personal goals has been a complete change in my ability to succeed in life.

What tips do you have to disconnect when working remotely?

Treat your remote workday just like you would an in-person workday—you have a start time and an end time—and set boundaries to ensure that you’re not allowing work to leak into your personal life.

Do you have a favorite quote or bit of business wisdom?

“Sometimes the smallest step in the right direction ends up being the biggest step of your entire life.” —Naeem Callaway