WorkSource Specialist 3

Title: WorkSource Specialist 3: Kitsap

Location: Kitsap County - Silverdale, WA

Full-time - Permanent

Hybrid

Salary

$50,592.00 - $67,992.00 Annually

Job Description:

The ideal candidate for the WorkSource Specialist 3 role is a proactive and resourceful professional who excels in supporting diverse job seekers and employers. They demonstrate a solid understanding of workforce development practices, thrive in a collaborative environment, and are dedicated to helping individuals connect with meaningful career opportunities while assisting businesses in meeting their hiring needs.

The incumbent will deliver employment services at the WorkSource Center, for those customers who need job search support, training and assistance to find employment for those who are unemployed. Providing services both in-person and virtually, this candidate thrives in a fast-paced environment and is skilled at navigating multiple program areas including WorkFirst, Basic Food & Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA) and Workforce Innovation Opportunity Act, among others.

This individual excels in providing customer-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Their ability to build and maintain strong relationships with businesses, community partners, and service providers enhances the reach and impact of WorkSource services. A collaborative team player, they contribute to regional service strategies and are committed to fostering innovation, continuity, and staff morale.

They demonstrate a clear understanding of federal, state, and local policies and are dedicated to upholding agency performance standards. With a proactive mindset and a customer-first approach, this candidate is well-positioned to advance the mission of ESD and make a lasting impact in the community.

This role is located in Silverdale, Washington, and offers a hybrid schedule of one remote workday per week upon completion of initial training, with the remaining days spent onsite at the WorkSource Kitsap office upon demonstrating proficiency in the position. The final schedule will be determined by the supervisor.

Provide routine, basic customer-centered employment services. This includes:

• Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs; administer skill, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement.
• Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement. Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services.
• Assist customers in the use of resource center services including technology, resumes, applications, and interview skills training.

Assess knowledge, skills and abilities to assist in determining employment and training activities and benefits. This includes:

• Administer a variety of assessments and informal and formal career tools; review and explain results; Incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer.

Perform records management functions in accordance with agency and program procedures. This includes:

• Monitor WorkSource program performance management activity using agency reporting systems; create and disseminate program reports as required by supervisors and managers; comply with state and federal case management protocols and data entry procedures.
• Record and maintain case notes, service plans, exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in multiple data management system.

To request a full job description, click here. 

• One (1) year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state's Employment Security agency 
• OR A Bachelor's degree AND two (2) years of relevant experience in workforce development, social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement and banking
• OR a combination of education and/or relevant experience equal to at least six (6) years

Required equity competencies:

• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

Required experience includes: 

• Employment Coaching Expertise: Ability to provide career guidance and training
• Workforce Development Knowledge: Proficiency in outlining employment options
• Data Management Expertise: Ability to track job seeker and employer interactions systematically
• Compliance Knowledge: Proficiency in adhering to workforce reporting standards 
• Problem-Solving Skills: Proficiency in finding solutions and directing individuals to the correct services
• Digital Literacy and Online Navigation Expertise: Ability to support job seekers in using web-based employment tools 
• Customer Satisfaction and Follow-Up Expertise: Ability to assess job seekers' experiences and service outcomes

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.  

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.  We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Cheyenne Pernites-cheyenne.pernites@esd.wa.gov; or 253-593-7327 or the Talent Acquisition Team, or Washington Relay Service 711, prior to the recruitment closing.  If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This Organization Participates in E-Verify