Website Redesign Lead

Website Redesign Lead

Salary

$6,542.00 - $8,801.00 Monthly

Location

Thurston County - Tumwater, WA

Job Type

Project (limited duration)

Remote Employment

Flexible/Hybrid

Job Number

2026-125

Department

Dept. of Revenue

Division

Customer Experience & Communications Division
Location: Tumwater United States

Job Description:

The Department of Revenues Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you excel in planning and management, with a real passion for improving customer service, then this Website Redesign Lead (Management Analyst 5) position is for you!

This position supports Revenues vision and mission, as well as the Agencys customer experience goal to "Build relationships. Empower Success."

This is a Full-time Project position expected to last through June 30, 2029

Candidate screening will begin as early as July 23, 2026, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicants advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and, as a public service employee, you may also be eligible for student loan forgiveness.

Visit dor.wa.gov/careers to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Flexibility and Location

We value work-life balance and offer the convenience of hybrid remote and in-person work. This position is eligible for telework and flexible schedule options. Some in-office days are anticipated during the onboarding process and throughout this project. This schedule will be based on in-person needs, largely at our office in Tumwater, WA, and may change from week to week. All employees on this team are expected to be in the office once per month for division-wide meetings. Additional events, meetings, trainings, or other work in the office is scheduled in advance and generally held at our office in Tumwater, WA.

Duties

This senior position leads the redesign of the agency's primary website, dor.wa.gov, defining the vision, strategy, and roadmap for a modern, user-centered experience.

The role ensures that the website is intuitive, accessible, organized, and tailored to the needs of our business and individual taxpayers so that all can easily find information and complete tasks.

The position focuses on improving and reorganizing the existing site within our Drupal Content Management System (CMS). We are not looking for a back-end coder, new site developer, or technical maintenance.

Key responsibilities include:

Website design, accessibility, and usability

• Collaborate with the website support vendor and internal UI/UX experts on design, information architecture, functionality, and implementation.

• Use customer needs, business requirements, and feedback across all phases of this project.

• Serve as the liaison across various internal teams, ensuring alignment with agency goals and federal and state accessibility standards.

• Analyze user feedback and performance data to evaluate design effectiveness and identify opportunities to simplify task completion.

Content and site structure optimization

• Evaluate current information architecture, identifying content gaps and redundancies.

• Reorganize and streamline content to help users quickly find information, improving navigation and content hierarchy.

• Clearly distinguish pathways for two primary audiences: business customers and individual taxpayers.

• Apply Drupal CMS tools to refresh and optimize the site's structure, supporting customer self-service and continuous improvement.

Qualifications

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Demonstrated, progressive multiyear experience in website content management, including applying knowledge of information architecture, search engine optimization, CMS tools, style guides, and governance to create, maintain, or improve web content for large, complex websites.

Demonstrated experience leading projects, particularly those involving website or service redesigns, applying project management skills to coordinate work, assign and review tasks, guide interested parties, and deliver successful outcomes.

Progressive experience interpreting user research, analytics, and customer feedback to evaluate usability, improve accessibility, and drive continuous improvement of digital services.

Proven ability to communicate clearly through both verbal and written methods, supported by experience writing and editing website content, forms, and other materials using plain language principles.

Working knowledge of state and federal accessibility policies and standards, along with skills in user centered design principles and testing methodologies, gained through experience applying these requirements to digital content or web-based services.

The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.