Technical Support Analyst

Title: Technical Support Analyst (Remote / Contract)

Location: New York United States

Job Description:

Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.

As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory.

We are looking for a Technical Support Analyst to provide technical support for our internal advertising application systems with a primary focus on supporting the operations of our revenue-generating applications. This mid-level contract role will work closely with internal customers including Operations (Production and Client Service), Product, Quality Assurance, and Application Development teams on systems support, application monitoring, and cloud infrastructure management across AWS, GCP, and Kubernetes environments. This position is a contract role and can work remotely anywhere in the US or outside of the US. They should be willing and open to collaborate with our US based engineering team during their business hours.

Responsibilities include

• Provide operational support for primary revenue-generating applications, participating proactively in incident resolution
• Respond to support tickets and user inquiries with timely, effective solutions
• Monitor system performance and proactively identify potential issues with applications and infrastructure
• Document technical procedures, troubleshooting steps, and knowledge base articles
• Create and maintain end user documentation for internal applications
• Collaborate with platform engineering team on incident response and system improvements
• Assist with user onboarding and training on systems and cloud platform access

Requirements

• 3-5 years of experience in technical support role
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with ability to explain technical concepts to non-technical users
• Strong technical writing skills with experience creating user documentation
• Familiarity with ticketing systems and ITSM processes
• Familiarity with monitoring and reporting tools

Preferred skills and experience

• Experience with advertising technology platforms
• Experience with cloud platforms (AWS and/or GCP)
• Understanding of identity and access management (IAM) concepts
• Experience creating and managing user accounts and permissions
• Experience with container technologies (Kubernetes, Docker)

Hourly Rate: $25-35/hour

We're open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

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