National Service Advisor

Title: National Service Advisor

Location: Chicago, IL, United States

Department: Property Management

Minimum Salary: 76,380

Maximum Salary: 80,000

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

 

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

 

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.

Job Description

This role oversees maintenance and repair operations for loaders, fleet vehicles, and heavy equipment, including coordinating estimates, managing parts inventory, and auditing repair logs to support budgeting. It involves analyzing data, preparing reports, and collaborating with branch teams, operators, repair shops, and equipment dealers. Travel for meetings and training may be required, along with facilitating safety and operator training sessions as needed.

Responsibilities

The posted hiring range represents a general guideline; compensation will be determined using location‑based market data across North America and may vary accordingly.

• Provide maintenance repair advice on all loaders, fleets, and equipment.
• Responsible for coordination of estimates and repairs on all loaders, fleets, and equipment.
• Order and maintain remote inventory of essential parts for repair and maintenance.
• Oversee and audit the maintenance repair logs on all machines fleet and equipment to aid in budgeting process for upcoming R&M requirements on a per branch and fleet, equipment basis.
• Research parts pricing and labor estimates i identify saving and costly avoidance where possible.
• Travel required to branches for meetings and trainings on an as needed basis.
• Analyze and create reports and spreadsheets.
• Interactions with branch staff, operators, repair shops, and heavy equipment dealerships.
• Other duties as assigned per business needs.
• CAT duties maybe required if requested by leadership,
• Facilitate safety and operator trainings when needed – one on one and group settings