Member Engagement Specialist

Title: Member Engagement Specialist

Location: Remote - DC Area, US

Job Description:

Full TimeREG

Requisition ID: 1116

Salary Range:$78,000.00 To $88,000.00 Annually

Our Company

The North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority whose mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. NERC develops and enforces Reliability Standards; annually assesses seasonal and long‐term reliability; monitors the bulk power system through system awareness; and educates, trains, and certifies industry personnel. NERC’s area of responsibility spans the continental United States, Canada, and the northern portion of Baja California, Mexico. NERC is the Electric Reliability Organization (ERO) for North America, subject to oversight by the Federal Energy Regulatory Commission (FERC) and provincial authorities in Canada. NERC’s jurisdiction includes users, owners, and operators of the bulk power system, which serves nearly 400 million people.

Our Mission

The vision for the ERO Enterprise, which is comprised of NERC and the six Regional Entities, is a highly reliable and secure North American bulk power system. Our mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid.

Your Impact

The Member Engagement Specialist will be critical to advancing one of NERC’s core focus areas - engagement. The specialist will support implementation of plans to achieve engagement priorities and track engagement efforts across NERC. Furthermore, the specialist will provide stakeholder engagement and communications support to certain NERC departments and committees. The specialist will also play a role in supporting strategic planning efforts within NERC. The specialist will report to the Director, NERC Membership Engagement.

Your Role

• Engage directly with external stakeholders (e.g., electric industry representatives and trade organizations), such as through email, meetings, and conferences.
• Support member engagement strategy, including onboarding NERC members, updating and maintaining the integrity of membership data, keeping website and other key communication resources current, gathering and managing feedback, etc.
• Support engagement with NERC’s Member Representatives Committee.
• Track and analyze NERC’s member engagement efforts and provide regular status updates to NERC leadership on key metrics.
• Support the development and maintenance of a stakeholder CRM database. 
• Develop educational collateral (e.g., one-pagers, slide decks, memorandum) for stakeholders.
• Develop external messaging, talking points, and presentations to support NERC leadership.
• Act as an external affairs liaison to certain NERC departments and standing committees to ensure alignment and coordination around stakeholder engagement and communications.
• Provide support on key initiatives underway at NERC.
• Support the development and implementation of NERC’s strategic planning process. 
• Stay abreast of industry developments that might have an impact on NERC. 

 

Qualifications

 The successful candidate will have at a minimum:

• Bachelor’s degree in a related field from an accredited four-year college or university.
• Minimum of 5-years work experience, including prior experience working in or with the electric industry.
• Experience with stakeholder engagement and/or strategic planning.
• Proven ability to deepen relationships and encourage stakeholder participation.
• Exceptional communications skills across formats, including verbal presentations and written deliverables.
• Strong analytical and problem-solving skills.
• Experience working across multiple projects simultaneously, with multiple stakeholders and different timelines. 
• Extremely organized and detailed-oriented.

• Passionate, mission-driven leader who is comfortable leading large-scale projects in a fast-paced environment.

• Ability and desire to work collaboratively, across teams and parts of the organization.

 

Preferred candidates will also have:

• Experience working with Customer Relationship Management (CRM) tools.
• Familiarity with electric reliability topics.
• Familiarity with NERC.

 

Other

• A background check will be conducted prior to employment.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• This position has been classified as exempt.
• The position may be based remotely but must be able to travel to NERC offices or meeting locations if needed. Reimbursement of travel expenses will be in accordance with the company’s travel and expense reimbursement policies.

 

Our Culture Declarations

• Everyone at NERC is a leader.
• We are accountable personally and organizationally to deliver on commitments.
• We develop ourselves and people in the organization to ensure that NERC realizes its strategic objectives.
• We are resilient and adaptable to the challenges and needs of the business and our team.
• We exude a growth mindset and empower teams to take risks.
• We build collaborative relationships within NERC, the ERO, and the stakeholders of NERC.
• We exemplify NERC cultural behaviors:
  • Reward high-quality, creative, and innovative work
  • Attract, engage, and retain top talent
  • Value and respect diverse perspectives
  • Provide a safe, inclusive, and collaborative work environment
  • Form strong relationships within the company, and with the ERO Enterprise
• We demonstrate curiosity in a wide variety of areas and are open to exploring new situations, knowledge, and opportunities for growth and development.
• We demonstrate an anticipatory mindset, preventing problems and building contingencies where appropriate.
• We are champions for diversity and inclusion, seeking out and values diverse perspectives.
• We value well-being, prioritizing collaboration, engagement, and connection among our team.