Financial Aid Counselor

Position Title Financial Aid Counselor

Position Type Admin/Professional

Department Admissions and Financial Aid

Full or Part Time Full Time

Pay GradeMN6

Position Summary Information

Department Specific Information

Join Northeast Ohio Medical University’s (NEOMED) Office of Admissions and Financial Aid
NEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking an Financial Aid Counselor who wants to contribute to meaningful work in a collaborative academic environment.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $38,811 – $40,000, commensurate with experience

Benefits & Perks
NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage
Competitive medical, dental, and vision insurance through Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement
State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off
Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits
Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
Educational benefits with our partner universities (Policy#3349-07-45)
Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance

Summary

Responsible for advising students and families on financial aid programs, eligibility requirements, and application processes. This role involves reviewing and processing financial aid applications, ensuring compliance with federal, state, and institutional policies, and providing exceptional customer service to assist students in achieving their educational goals.

Principal Functional Responsibilities

Student Advising and Support: Provide personalized financial guidance to both prospective and continuing students, ensuring they understand and secure funding for their education. Using a case-management approach, collaborate with financial aid and admissions teams to develop tailored financing plans. Upon a student’s commitment to NEOMED, assist with financial planning and matriculation tasks to support enrollment. Lead financial wellness initiatives, scholarship education, and loan counseling while partnering with stakeholders to maximize available aid and promote responsible debt management.

Financial Aid Processing: Manage financial aid awarding for an assigned caseload, collaborating with senior staff to ensure accuracy and compliance. Responsibilities include verifying application materials, packaging aid using federal and institutional methodologies, resolving discrepancies in applications and loan origination, and completing Return of Title IV calculations. Counsel students on Satisfactory Academic Progress, assess their academic standing, and communicate with those not meeting university requirements. May be required to process requests for funding through the Veterans Affairs Administration.

Financial Aid Compliance and Office Support: Support compliance and office management by staying informed on federal, state, and institutional aid regulations through professional development. Assist in maintaining the Financial Aid Policy and Procedures Manual, participate in annual quality improvement efforts to enhance operations and student experience, and work in alignment with the university’s Strategic Plan.

Other Duties: Perform other duties as assigned.

Qualifications

• Bachelor’s degree.
• Minimum one year of experience in a higher education financial aid office (this requirement may be fulfilled through employment as a graduate assistant) or financial institution in a customer-facing capacity.
• Working knowledge of Federal financial aid websites and software, including but not limited to FAA Access to CPS Online, EdConnect, NSLDS, and the COD Mainframe.

Preferred Qualifications

• Master’s degree.
• Experience with Ellucian Banner, financial aid, and billing module, and extensive computer experience with Microsoft Office Suite software.

Physical Requirements

Must be able to utilize a phone, computer, and other office equipment. Ability to work nights and weekends during peak seasons and to travel for conference training opportunities.
 

Posting Detail Information

NEOMED Campus Safety Guidelines

In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

Close Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Would you rate your Excel skills as basic, intermediate or advanced?
   • Basic
   • Intermediate
   • Advanced
2. * Do you have experience using Student Information Systems (SIS) like Ellucian Banner?
   • Yes, Banner
   • Yes, other
   • No
3. * Describe your experiences in providing high-level customer service.

   (Open Ended Question)

4. * What are your salary expectations for this position?

   (Open Ended Question)

5. Applicant Documents

Required Documents

1. Resume
2. Statement of Values

Optional Documents