Campus Admissions Enrollment Manager

Campus Admissions Enrollment Manager

Location: Hybrid in Lakewood, Colorado

Schedule: Full-time, Exempt; variable schedule including evenings/weekends

Salary Range: $75,000-$85,000

Reports To: Vice President of Admissions

Direct Reports: Team of Admissions Representatives

Position Summary

The Admissions Manager leads and develops a team of Admissions Representatives who engage prospective students and guide them through the admissions and enrollment process. This role provides daily coaching, mentorship, and performance accountability while actively managing CRM data integrity, conversion outcomes, and team activity.

The Manager ensures that prospective students receive an exemplary, supportive, and compliant admissions experience-anchored in relationship building, consistent communication, and an understanding of RMCAD's academic programs and creative community.

This position is ideal for a dynamic, data-driven leader who is passionate about higher education, the arts, and the student experience.

Essential Duties & Responsibilities

Team Leadership & Coaching

• Provide daily leadership, direction, and coaching to Admissions Representatives to meet and exceed individual and team recruitment goals.
• Conduct weekly 1:1s focused on skill-building, call coaching, pipeline strategy, and accountability for KPIs.
• Promote a culture of integrity, professionalism, and exceptional customer service across all stages of the admissions process.
• Support Representatives in problem-solving student concerns and navigating complex enrollment barriers.
• Onboard and train new team members in systems, scripts, workflows, and RMCAD values.

Enrollment Management & Database Oversight

• Oversee team management of prospective student databases, ensuring accuracy, timeliness, and high-quality communication across all CRM touchpoints.
• Guide team activity for outreach volume, appointment setting, admissions meetings, application completion, and enrollment steps-ensuring consistent follow-up and strong conversion outcomes.
• Monitor and analyze KPIs, dashboards, and performance trends to drive continuous improvement.
• Ensure an excellent, seamless student experience from inquiry to applicant to enrolled student.
• Oversee auditing of student schedules and documentation; ensure all requirements are completed prior to start dates.
• Virtual event management, including recruiting and stitch-in events.

Collaboration & Cross-Functional Support

• Work closely with academic departments, Financial Aid, Registrar, Marketing, and other teams to ensure alignment and support student onboarding.
• Ensure team adherence to departmental Standard Operating Procedures, institutional policy, and compliance guidelines.

Other Duties

• Provide coverage or direct support for student outreach when needed.
• Stay current on all programs, curriculum, faculty, alumni success, and industry trends.
• Perform other duties as assigned to support enrollment operations or institutional initiatives including event management and execution.

Competencies

• Strong leadership presence with ability to motivate, coach, and inspire a goal-driven team.
• Expert knowledge of CRM utilization and data-driven decision making.
• Demonstrated ability to manage a high-volume pipeline with accuracy and urgency.
• Resilience, adaptability, and the ability to model positivity through change.
• Skilled at relationship building, communication, and professional representation.
• High ethical standards and commitment to integrity and compliance.

Qualifications

• Minimum 5 years of admissions, recruitment, or related higher-education experience (leadership experience preferred).
• Bachelor's degree required
• Demonstrated excellence in student-facing communication and customer service.
• Experience supporting or managing remote/hybrid teams is a plus.
• Passion for education, technology, creativity, and the arts.

Working Environment & Physical Demands

• Typical office environment with prolonged periods of computer use.
• Ability to travel locally and nationally for events, including occasional overnight travel.
• Must maintain a professional home workspace for remote work.
• Ability to lift up to 15 lbs and move materials at events.
• Regular interaction with prospective students, families, faculty, and staff.

This job description outlines the general scope and responsibilities of the role but is not exhaustive. Duties may be added, removed, or modified at any time based on institutional needs.