Service Desk

Title: SERVICE DESK

Location: Dearborn, MI United States

Salary Range

$15.00 Hourly

Position Type

Part Time

On-site

Job Description:

HOURS: 18-28 hours per week - evenings and weekends required.

MINIMUM AGE: Must be at least 17 years of age

DISTINGUISHING FEATURES OF WORK:

This is year-round, part time clerical and cashier work. Employees must be able to work at least three weekday evening shifts (3:00-9:00 p.m.) and weekends (between the hours of 8:00 a.m. and 8:00 p.m.). Employees will be required to work on some City Holidays. Emphasis is placed on customer service, sales, cashiering, and computer related functions. The employee is responsible for handling customer concerns while projecting a positive image of the organization. The employee performs cashier related duties including collecting fees; distributing tickets, tags, and passes; and completing daily cash reports. The employee also performs word processing, data entry or other computer-related tasks, as well as general office clerical functions.

ESSENTIAL FUNCTIONS:

• Delivers superior customer service; performs cashier related duties.
• Handles membership sales as well as activity/program registration
• Performs word processing, data entry, or other computer-related tasks.
• Files documents in proper order according to established filing systems.
• Performs daily record keeping tasks; prepares reports.
• Enforces the rules of the Center with social responsibility.
• Attends mandatory staff meetings.
• Demonstrates regular and predictable attendance as scheduled.
• Performs other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work independently under general supervision, and to demonstrate initiative in performance of the work.
• Ability to follow established departmental procedures, learn new tasks and adapt to operational changes readily.
• Ability to communicate both verbally and in writing in an effective manner.
• Ability to establish and maintain effective and cooperative relationships with other employees, program participants, and the general public.

QUALIFICATIONS:

Customer service and sales experience, cash handling and knowledge of computer business applications are necessary.

NECESSARY SPECIAL QUALIFICATIONS:

Must submit to a criminal history check (including sex offender registry if applicable) and drug screen.