Senior Director of Client Service

Senior Director of Client Service, Large Group, Midwest Region

Locations: Deerfield, Illinois; Grand Rapids, Michigan; New Richmond, Wisconsin; Cleveland, Ohio

• 6998
• Employee Benefits
• Hybrid

Job Description:

OVERVIEW

Alera Group is looking for a Senior Director of Client Service, Large Group, Midwest Region. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you! Prior experience in Employee Benefits is required. This position can be located in Illinois, Michigan, Minnesota, Ohio or Wisconsin.

Alera Group was founded in 2017 and has grown to become the 14th largest broker of US business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

RESPONSIBILITIES

• Lead delivery and outcomes for Large Group, Enterprise, and Apex clients, owning client satisfaction, retention, escalations, and senior‑level relationships while fostering a client‑focused, accountable service culture
• Drive advanced health and benefits strategies, proactive retention efforts, and data‑driven plan design to deliver measurable ROI, optimize renewals, and ensure competitive, compliant solutions
• Provide strategic leadership to analytics and financial teams, advance insights and modeling, and oversee nonmedical benefits to ensure integrated, high‑impact client solutions
• Develop and mentor high‑performing teams, collaborate across a matrixed organization, influence without authority, and contribute to regional growth through consistent execution and differentiated client outcomes

QUALIFICATIONS

• 8+ years of progressive experience in employee benefits consulting, brokerage, or related client leadership roles, with deep expertise in Large Group and Enterprise strategies and market dynamics
• Proven ability to lead complex client relationships, influence retention and strategic outcomes, and apply strong judgment with disciplined execution
• Strong understanding of analytics, financial performance, and nonmedical benefits, with the ability to translate insights into client and business impact
• Demonstrated leadership and executive‑level communication skills within matrixed organizations, with willingness to travel up to 20%

ADDITIONAL INFORMATION

This job requires residency in Illinios, Michigan, Minnesota, Ohio or Wisconsin.

Salary is $150,000 to $185,000 DOE.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

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