Senior Account Manager - Treasury Management

Title: Senior Account Manager - Treasury Management

Location: Remote United States

Job Description:

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company''s success. As a Senior Account Manager (Relationship Service Advisor) within PNC''s Treasury Management organization, you will be based remotely. Responsible for maintaining a portfolio of client relationships. Provides support to clients and serves as the liaison between clients and operational servicing units. May participate in discussions in developing the scope of the service provided to existing and potential clients.

• Serves as the client''s point of contact for all treasury management servicing and implementation needs, building and maintaining long-lasting relationships. Monitors client documentation for compliance and resolves challenges and issues.
• Senior level position supporting PNC''s most complex, high visibility clients. Manages higher volume relationships that call for advanced product knowledge, sound judgment, and the ability to handle complex servicing needs. Serves as an escalation point and training resource for less experienced team members.
• Proactively helps manage treasury management servicing opportunities with existing clients, including high severity requests and issues. Uses industry and PNC knowledge to take end-to-end ownership of servicing escalations and drive them to a satisfying resolution.
• Manages client implementations, executing them independently or coordinating with the appropriate internal partners, and maintains oversight throughout to ensure a smooth client experience. Partners with internal teams to resolve any issues that arise during the implementation process.

Candidates with a minimum of 3-5 years of experience in a Treasury Management servicing role are ideal for this position.

The hours for this position will be 8:00 AM - 5:00 PM PST / 11:00 AM - 8:00 PM EST.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Serves as the client's point of contact for all treasury management servicing and implementation needs, building and maintaining long-lasting relationships. Monitors client documentation for compliance and resolves challenges and issues.
• Senior level position supporting PNC's most complex, high visibility clients. Manages higher volume relationships that call for advanced product knowledge, sound judgment, and the ability to handle complex servicing needs. Serves as an escalation point and training resource for less experienced team members.
• Proactively helps manage treasury management servicing opportunities with existing clients, including high severity requests and issues. Uses industry and PNC knowledge to take end-to-end ownership of servicing escalations and drive them to a satisfying resolution.
• Manages client implementations, executing them independently or coordinating with the appropriate internal partners, and maintains oversight throughout to ensure a smooth client experience. Partners with internal teams to resolve any issues that arise during the implementation process

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations

Competencies

Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $70,000.00 - $156,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.