Quality Control Senior Analyst - Employee Relations Audit and Investigations

Title: Quality Control Senior Analyst - Employee Relations Audit & Investigations (Part-Time)

Location: United States

Job Description:

Description & Requirements

The Quality Control Senior Analyst - Employee Relations Audit & Investigations plays a key role in supporting the Employee Relations function by conducting detailed audits of ER Partner casework, ensuring consistent application of policies, high-quality investigations processes, and effective conflict resolution practices. This role provides objective assessments, identifies process gaps, and partners closely with ER leadership to elevate service quality, compliance, and employee experience.

This is a Part‑Time, Limited‑Services opportunity. The position is 100% remote.

Key Responsibilities:

• Case Quality Audits & Review

o Perform routine and targeted audits of ER Partner case documentation, investigations process, recommendations, and resolution strategies.

o Evaluate cases for accuracy, compliance, thoroughness, timeliness, and alignment with ER standards.

o Identify trends or recurring gaps in investigative practices and recommend actionable improvements.

• Investigative Support & Quality Assurance

o Review complex or escalated employee relations cases to ensure investigative integrity and consistency.

o Validate that findings are supported by evidence, interviews are fully documented, and conclusions follow established guidelines.

o Ensure ER Partners follow proper policy interpretation, neutral fact-finding, and conflict resolution best practices.

• Conflict Resolution Assessment

o Analyze conflict mediation cases to confirm that communication strategies, follow-up actions, and outcomes align with organizational expectations.

o Provide feedback on de-escalation methods, issue framing, and the use of appropriate conflict-resolution tools.

Essential Duties and Responsibilities:

• Apply systems analysis and testing techniques and procedures to ensure software or system functional specifications are correctly identified.
• Create test-related work products (test cases/scripts, test datasets, test validation and verification results etc.) per testing standards and procedures.
• Prepare any required reporting documentation for the respective testing activities.
• Ensure adherence to performance standards and best practices during testing

Minimum Requirements

• Bachelor's Degree in related field.
• 5-7 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.
• Computer Professional Job Profile

Required:

• 5 years of experience in HR, Employee Relations, or an HR Compliance, Quality Assurance, or similar role.
• Demonstrated experience conducting investigations, audits, or case reviews.
• Familiarity with employment laws (Title VII, FMLA, ADEA, ADA) and how they apply to workplace conduct.
• Strong understanding of HR policies, conflict resolution practices, and workplace investigations.
• Excellent analytical, documentation, and communication skills.
• High attention to detail and ability to maintain confidentiality.

Preferred:

• Experience working in an HR Service Center or centralized ER team.
• Knowledge of case management systems (e.g., Navex, ServiceNow, Workday, or similar).
• Certification in HR/ER fields (PHR, SHRM-CP, AWI, etc.) is a plus.

Key Competencies:

• Investigative reasoning and critical thinking
• Objectivity and fairness
• Policy interpretation
• Data analysis and pattern identification
• High integrity and discretion

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.