People Services Advisor

Title: People Services Advisor

Locations United States
Category Human Resources
Job Type HR
Individual Contributor
Remote Yes
Req ID 5117
Full Time

Job Description:

About GitHub

GitHub is the world's leading platform for agentic software development - powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is looking for a driven, detailed-oriented Advisor to join our People Services organization. This position requires an action-oriented professional, who will be primarily responsible for using their exceptional problem-solving, customer service and data entry skills to support People Services operations. You'll be at the center of keeping GitHub's people data clean, accurate and compliant, while powering great employee and candidate experiences.

You'll jump in with stakeholders to troubleshoot data and reporting issues, spot patterns and root causes, and strengthen governance with crisp documentation, standards, and responsive queue support. You will sharpen your HR operations skills by leveraging insights and analysis to drive smart optimizations that boost quality, reduce risk, and help scale our work through the use of self-service and AI. You will collaborate cross functionally with key stakeholders from several groups across the business to streamline and improve the Hubber experience!

Responsibilities

• Own the day-to-day service queue: triage and prioritize requests, provide excellent customer support by communicating status and next steps, escalating thoughtfully, and continuously improving the end-to-end service experience.
• Deliver a high-touch service experience by partnering with HR program owners and cross-functional stakeholders to understand needs, provide clear guidance on options based on industry best practices, and follow through to resolution.
• Support and improve end-to-end employee and candidate data changes across HR and Talent Acquisition systems, ensuring accurate and timely processing within our HRIS.
• Identify, troubleshoot, and resolve data discrepancies across systems, including root-cause analysis and corrective actions to protect data integrity and drive continuous improvements.
• Assists through all stages of project management work from requirements-gathering for HR/TA programs, helping identify risks, issues, and barriers in project execution, testing, communications and program enablement to Hubbers.
• Maintain clear, audit-ready documentation (processes, desk procedures, and knowledge content) and contribute operational insights that inform optimization and automated workflows.
• Supports the operational compliance in data handling by learning and maintaining relevant policies, procedures, and processes.
• Participates in the implementation of new policies, processes, and AI-driven solutions to optimize HR workflows and employee experiences by sharing input and/or suggestions based on employee feedback, case trends, industry best practices, and self-learnings with AI tools.
• May be required to work outside of normal working hours for global support.

Qualifications

Required Qualifications:

• 4+ years work experience in human resources, operations, customer support, or related field

• OR Bachelor's degree in human resources, business, or related field AND 2+ years work experience in human resources, operations, customer support, or related field

• OR equivalent experience.

• Prior experience using Workday (HRIS).

Preferred Qualifications:

• Located in Pacific Time Zone (PT).
• Prior experience working in a centralized, global People Services Team.
• Experience using Microsoft tools, with demonstrated Excel proficiency (e.g., pivot tables, VLOOKUPs, formulas) to analyze data. Experience working with Zendesk or comparable customer support platforms in a professional environment.
• Excellent communication and consulting skills and business acumen to influence others, think critically to resolve complex sensitive situations free of bias, articulate root causes, develop and maintain working relationships, and deliver results and/or expertise in a professional manner.
• Demonstrate a curiosity for emerging technologies, with a passion for learning and applying AI to enhance productivity and drive innovative HR practices.

Compensation Range

The base salary range for this job is USD $68,200.00 - USD $181,000.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!